Account Manager

MarketOnce • Boston, MA

3d • $100,000 - $120,000 • Onsite

About The Position

The Account Manager at ROI Rocket, a MarketOnce company, is responsible for growing profitability across an assigned book of consulting accounts. The role owns day-to-day client relationships, business development, and commercial delivery, serving as the primary point of contact for client teams and research staff. The Account Manager turns fast-moving requests into accurate bids and coordinates with Project Delivery, Platform, Panel, and other stakeholders to deliver B2B/B2C survey, interview, and expert recruitment projects on time and on spec. The role also expands accounts through proactive, relationship-first outreach.

This is a fully onsite position requiring daily presence at the company's LoDo/Union Station office in downtown Denver. Remote, hybrid, and out-of-area candidates are not being considered.

Requirements

• Bachelor's degree in Business, Marketing, or a related field, or equivalent practical experience.
• 3 to 5 years of experience in account management, client services, or project management.
• Demonstrated track record of growing account revenue or meeting sales targets in a client-facing role.
• Working knowledge of B2B/B2C research methods, including quantitative surveys, qualitative interviews, and expert calls, as well as sample or recruitment feasibility.
• Ability to build accurate cost and feasibility estimates quickly under tight deadlines.
• Ability to manage multiple concurrent bids, projects, and stakeholders with strong attention to detail.
• Excellent written and verbal communication skills and confidence engaging consultants and senior client stakeholders as a peer.
• Strong analytical skills and comfort working with pipeline, pricing, and revenue data in Excel.
• Proficiency with CRM tools and Microsoft Office.

Nice To Haves

• Experience in market research, expert networks, or strategic management consulting.
• Experience supporting management consulting, private equity, or other professional services clients.

Responsibilities

• Serve as the primary day-to-day contact for an assigned book of consulting firm accounts, building trusted relationships with client service teams, research and knowledge staff, and procurement contacts.
• Own profit growth for assigned accounts, deliver against annual targets, and maintain an account plan for each client identifying opportunities for expansion.
• Prepare fast, accurate bids and proposals for B2B/B2C survey, qualitative interview, and expert recruitment requests, balancing feasibility, margin, and client timelines.
• Partner with Project Delivery, Platform, Panel, external vendors, and other stakeholders to confirm feasibility, set client expectations, and keep projects on time, on spec, and on budget.
• Drive account expansion through relationship-first outreach by phone, video, email, and in person, cultivating contacts across offices, practices, and geographies.
• Lead regular client check-ins and post-project debriefs, gather feedback, resolve issues, and identify follow-on work.
• Manage account performance against targets for bid volume, unique bidders, win rate, average project value, sample margin, and total account revenue; diagnose shortfalls and take action to close gaps.
• Maintain accurate, up-to-date client contact records.
• Ensure accurate and timely invoicing and work with Accounts Receivable to resolve billing questions with client finance and procurement teams.
• Build working knowledge of client firms' structures, practice areas, and buying processes, and share account insights with the broader team.
• Lead RFP responses and vendor onboarding for assigned accounts, partnering with division and organizational leadership on broader strategic initiatives.

Benefits

• Competitive base salary of $100,000–$120,000 per year plus variable compensation.
• Flexible vacation policy.
• Comprehensive health, vision, and dental insurance.
• 401(k) with company contribution.
• Company-paid commuter benefits, including parking or RTD EcoPass.
• Opportunity for career progression and personal growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level