Account Manager

Property Leads • Austin, TX

10d • Remote

About The Position

Property Leads is a startup that provides motivated seller leads to real estate investors and is expanding into home services. The Account Manager owns customer accounts after Sales converts prospects, managing each relationship for its lifetime. The role focuses on customer retention, account expansion, and goodwill by resolving customer issues, helping customers achieve results, and growing their spending. The position is remote in the United States.

Requirements

• 3–5+ years owning a book of B2B accounts, with a measurable record of retaining customers and growing their spend.
• Ability to report retention rates and expansion revenue closed.
• Experience owning a book of business and building genuine customer relationships.
• Strong negotiation, objection-handling, and de-escalation skills.
• Comfort with a CRM and pipeline management.

Nice To Haves

• Lead-generation or other repeat-purchase experience.
• Experience serving real estate investors, roofers, or very small-business customers.
• Experience as a real estate investor, real estate agent, or roofer.

Responsibilities

• Take the handoff from Sales at go-live, run onboarding, and help each customer achieve early results.
• Monitor account health, including purchase frequency, lead-quality feedback, support history, and payment activity, and proactively contact customers who may be disengaging.
• Build goodwill by responding quickly, communicating honestly, following through, and advocating for customers internally.
• Grow accounts by introducing new markets and increasing budgets after customers’ core concerns are resolved.
• Address at-risk accounts, overcome objections, and redirect customers toward their original goals.
• Log every customer conversation, risk, and outcome in the CRM.
• Encourage customers requesting cancellation to continue spending by addressing their objections.
• Encourage active customers to spend more through increased budgets or additional markets.
• Build and maintain customer relationships, gather testimonials, and encourage referrals to Property Leads.

Benefits

• Retirement plan with company match (401K).
• Medical coverage.
• Vision coverage.
• Dental coverage.
• Company culture described as supportive, with people investing in helping each other grow.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed