Account Manager - Commercial Lines

Relation Insurance Services • Sacramento, CA

6d • $53,000 - $101,000

About The Position

The Account Manager manages overall client relationships by providing strategic advice on coverage, risk management, and business needs, ensuring clients’ insurance programs align with their long-term goals and growth plans. The role requires staying informed about developments in the insurance business and available insurance products. The Account Manager serves as a client contact and field underwriter, manages renewals, supports policy and claims processes, resolves service issues, and adopts innovative technology, including proprietary AI solutions, to provide client service.

Requirements

• Maintain a Property and Casualty License from the state of domicile.
• At least 5 years of account management experience in the insurance industry, focused on commercial lines.
• Strong analytical and mathematical skills.
• Strong PowerPoint and presentation skills for in-person and teleconference or webinar sessions.
• In-depth understanding of advanced commercial lines coverage and the ability to advise clients on complex insurance needs.
• Excellent written and verbal communication skills for maintaining effective relationships with clients, coworkers, carriers, vendors, and others.
• Proficiency in Microsoft Office, primarily Excel and Word; computer literacy and ability to learn new software applications.
• Intermediate to advanced knowledge of insurance markets, products, services, insurance ratings, and underwriting procedures.
• Valid driver’s license, ability to travel to client sites, and reliable transportation.
• High school diploma or equivalent.

Nice To Haves

• Insurance designations such as AINS, CIC, CPCU, or ARM.
• Four-year degree.
• Bilingual Spanish/English; described as a plus or a requirement in some locations.

Responsibilities

• Serve as the main point of contact for clients, address inquiries, advise on coverage changes and contractual requirements, and educate clients about policy exclusions and exposures.
• Partner in developing strategic insurance plans tailored to client needs.
• Act as a field underwriter and authorized representative of insurance carriers to assess and bind coverage as appropriate.
• Manage renewal remarketing strategically to support high account retention rates.
• Oversee client proposals, including submissions, loss evaluations, and risk analyses, and ensure timely, accurate quotations and policies.
• Communicate billing and invoicing options.
• Prepare insurance summaries and schedules, and produce binders, certificates, policies, endorsements, and related documents.
• Assist clients with initial claim reports, obtain adjusters or arrange claims-team visits, and facilitate prompt carrier responses to expedite settlements.
• Review policies during renewals and audits, verify accuracy, ensure corrections are made, and communicate significant audit discrepancies to clients.
• Review cancellation requests, determine reasons, and attempt to retain client accounts while maintaining the company’s financial integrity.
• Stay informed about industry developments, products, legislation, coverage options, and technology.
• Recommend process improvements.
• Identify and resolve complex client service issues promptly.
• Adopt innovative technology, including proprietary AI solutions, in the service process.
• Perform other assigned projects, duties, and tasks.

Benefits

• Competitive pay.
• Family health and wellness programs.
• 401(k).
• Employee assistance programs.
• Paid time off.
• Paid holidays.
• Career advancement and development opportunities.
• Potential eligibility for a discretionary annual incentive program.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED