Account Manager

LGC Group • Detroit, IL

2d • Remote

About The Position

The Account Manager drives sales growth across Illinois, Michigan, Wisconsin, and Minnesota, with a primary focus on Reference Materials and Analytical Standards. The role manages commercial accounts and strategic site-level customers in the pharmaceutical, biotechnology, and environmental markets. It centers on building strong customer relationships, identifying new business opportunities, growing existing accounts, and delivering an excellent customer experience.

The Account Manager manages the full sales cycle and assigned territory, develops account plans, maintains accurate CRM and forecast information, and works with internal commercial teams to address customer needs. The role is primarily home-based, requires residence within the assigned territory, and involves customer-facing work at customer sites and business events. Travel within North America of up to 40% is expected as business needs require.

Requirements

• Bachelor’s degree in chemistry, physics, biochemistry, biology, or an equivalent field.
• At least 5 years of experience selling technical products used in research laboratories, with a demonstrated record of meeting and exceeding sales targets.
• Ability to read and interpret RFQs, contracts, operating and maintenance instructions, and procedure manuals.
• Experience using CRM platforms such as Salesforce and Desk, with disciplined management of customer, opportunity, pipeline, and forecast information.
• Strong commercial awareness and planning ability, including prioritizing opportunities and managing an assigned territory effectively.
• English fluency and strong written and verbal communication skills for customer-facing and cross-functional commercial work.
• Strong sales and engagement skills, including uncovering customer needs, demand generation, persuasion, negotiation, and account management.
• Strong relationship-management skills to build trust, support customer retention, and create and convert cross-selling and upselling opportunities.
• Customer-focused and responsive, with the ability to engage through email, phone, virtual meetings, and in-person interactions.
• Results-driven, with strong planning, prioritization, and follow-through against sales targets and customer commitments.
• Collaborative and able to involve and influence cross-functional stakeholders to meet customer needs and improve customer experience.
• Self-directed and accountable, with discipline in maintaining timely and accurate CRM records, pipeline information, and forecasts.
• Committed to developing product, application, market, and competitive knowledge for solution-based selling.
• Professional and adaptable, able to represent LGC Standards at customer meetings and industry events.
• Ability to reside at a verified address within the assigned territory: Illinois, Michigan, Wisconsin, or Minnesota.
• Current U.S. work authorization; visa sponsorship is not available.
• Ability to travel within North America up to 40% as required.

Nice To Haves

• Prior successful key account management experience, including experience working with central procurement.
• Expertise in Microsoft Office products.
• Fluency or proficiency in additional languages.

Responsibilities

• Manage and grow assigned accounts across Illinois, Michigan, Wisconsin, and Minnesota, meeting or exceeding sales targets.
• Build customer relationships and identify opportunities through prospecting, lead qualification, cross-selling, and upselling.
• Develop territory and account plans that support customer retention and sustainable revenue growth.
• Manage the full sales cycle, from opportunity development and quotations through follow-up and close.
• Partner with Strategic Account Managers, Sales Managers, Marketing, Quoting Specialists, and other internal teams to support customer needs.
• Engage customers by phone, email, virtual meetings, in-person visits, exhibitions, seminars, and other industry events.
• Maintain accurate customer, opportunity, pipeline, quotation, and forecast information in the CRM.
• Develop knowledge of LGC Standards' products, applications, value propositions, end markets, and competitive landscape.
• Monitor pipeline health, sales activity, opportunity progression, and forecast accuracy to support territory performance.
• Share customer and market insights internally to improve the customer experience and identify growth opportunities.
• Travel to customer sites and industry events as required.
• Follow company policies, commercial processes, CRM requirements, and customer-site procedures.

Benefits

• Competitive compensation with a bonus program.
• Medical, dental, and vision benefits for employees and dependents.
• FSA/HSA pre-tax savings plans for health care, childcare, and elder care.
• Voluntary accident, critical illness, and hospital indemnity programs.
• 401(k) retirement plan with matching employer contribution.
• Company-paid short- and long-term disability insurance, life insurance, and an employee assistance program.
• Pet insurance.
• Eight weeks of parental leave for qualifying life events.
• Monthly town hall meetings, employee recognition program, company-wide social events, and catered lunches.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level