Account Manager

Phoenix International Freight Services, Inc. • Itasca, IL

1d • $70,000 - $80,000

About The Position

Phoenix International Freight Services, Inc. is a privately owned global logistics company providing freight forwarding and services in international freight, freight procurement, global supply chain planning, customs brokerage, contract logistics and solution design, and cross-border eCommerce. Phoenix emphasizes relationship-based customer service and invests in both technology and people. The Account Manager develops customer relationships and accounts, supports new business development, coordinates account implementation, manages customer expectations and escalations, and analyzes customer-specific business intelligence. The role collaborates with sales and account leadership on pricing, business reviews, and customer solutions.

Requirements

• Minimum of 4–5 years of freight forwarding experience.

Nice To Haves

• Bachelor's degree preferred.
• Values a diverse and inclusive work environment.
• Passion for sales and customer service and a drive to succeed.
• Ability to build strong customer relationships.
• Strong ability to persuade, motivate, and influence others.
• Excellent verbal, written, and presentation skills.
• Attention to detail and strong analytical ability.
• Enthusiastic, persistent, and confident approach.
• CargoWise (CW1) experience preferred.

Responsibilities

• Develop account relationships with contacts at multiple levels within customer organizations.
• Identify opportunities to further develop accounts by selling T.NETWORK's portfolio of services.
• Assist the Sales Team in developing and designing new business opportunities by leveraging operational capabilities and client relationships.
• Collaborate with sales and account leadership to develop pricing strategies.
• Manage customer expectations and communicate Phoenix's capabilities and solutions.
• Collaborate on and lead regularly scheduled business reviews, and contribute to or lead customer meetings.
• Manage and coordinate the new account implementation process.
• Develop and maintain in-depth knowledge of customers' businesses and associated supply chain requirements.
• Act as an escalation point and proactively work with customers to facilitate corrective action.
• Develop, produce, and analyze customer-specific reports as part of business intelligence activities.
• Maintain tariffs, including requesting validation of and inclusion of new rate requests.
• Perform other duties as assigned.

Benefits

• Industry-competitive earnings.
• Health, vision, and dental benefits.
• Employee Assistance Program (EAP).
• Disability benefits.
• Life insurance.
• 401(k) available after 90 days, with a 6% match.
• Potential for a hybrid work schedule after 90 days.
• Opportunities to learn, grow, and advance.
• Accessible leadership and a supportive team culture.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level