Account Manager

Phoenix International Freight Services, Inc.•Itasca, IL

14d•$70,000 - $80,000•Hybrid

About The Position

Phoenix International Freight Services, Inc. is a privately-owned global logistics company with U.S. locations in the greater Chicago and Los Angeles areas. The company focuses on providing quality freight forwarding as well as providing services in international freight, freight procurement, global supply chain planning, customs brokerage, contract logistics and solution design, and cross border eCommerce. We're privately owned, which means our decisions are driven by what's best for our employees and customers, not quarterly earnings. We believe logistics is still a relationship business. While others are replacing people with automation, Phoenix is investing in both technology and talented people because we know that's what creates exceptional customer experiences. At Phoenix, you're not just filling a position. You're joining a team that believes great customer service is still delivered by great people. We invest in technology, but we never lose sight of the human side of logistics. Our clients know us because we answer the phone, solve problems, and build relationships that last. If you enjoy making a difference, taking ownership, and working with a team that genuinely supports one another, you'll feel right at home. We're looking for someone who: Takes ownership and follows through. Enjoys solving problems before they become problems. Communicates proactively with customers and teammates. Believes details matter. Wants to grow their career, not just hold a job. Brings a positive attitude to work every day. What You'll Find Here ✔ A company where your ideas are heard. ✔ Leadership that is accessible and invested in your success. ✔ Opportunities to learn, grow, and advance. ✔ A team that celebrates wins together. ✔ Technology that supports you, not replaces you. ✔ A culture built on integrity, accountability, and doing what's right for our customers. We also have: Industry competitive earnings Hybrid work schedule potential after 90 days

Requirements

Bachelor's degree preferred
Minimum of 4-5 years freight forwarding experience

Nice To Haves

Values a diverse and inclusive work environment
Passion for sales and customer service and a drive to succeed
Ability to build strong customer relationships
Strong ability to persuade, motivate, and influence others
Excellent verbal, written, and presentation skills
Attention to detail and strong analytical ability
Enthusiastic, persistent, and confident approach
CargoWise (CW1) experience preferred

Responsibilities

Develop account relationships with contacts at multiple levels within customer organizations
Identify opportunities to further develop accounts by selling T.NETWORK's portfolio of services
Assist Sales Team in developing and designing new business opportunities by leveraging operational capabilities and client relationships
Collaborate with sales and account leadership to develop pricing strategies
Manage customer expectations and communicate Phoenix's capabilities and solutions
Collaborate and lead regularly scheduled business reviews and contribute to, or lead, customer meetings
Manage and coordinate new account implementation process
Develop and maintain in depth knowledge of customer's business and associated supply chain requirements
Act as an escalation point and proactively work with customer to facilitate corrective action
Business Intelligence - development, production, and analysis of customer specific reports
Maintenance of tariffs, including requesting validation of, and inclusion of, new rate requests
Other duties as assigned