Account Manager

Endex•Los Angeles, CA

3d•Onsite

About The Position

Endex builds AI agents for complex end-to-end work and serves financial institutions and Fortune 500 companies. The Account Manager owns commercial expansion within existing customers by identifying new teams and buying groups, developing expansion opportunities, and leading proposals and negotiations. The role partners with Customer Success Managers, who own adoption and customer outcomes, and Renewals Managers, who own recurring contract renewals. The position is based primarily in New York City, with other listed locations in Denver, Chicago, Singapore, London, San Francisco, Austin, and Los Angeles, and requires five days in person.

Requirements

Experience managing ongoing B2B customer relationships.
Commercial judgment to recognize opportunities while keeping customer value in view.
Strong organization and ability to track commitments across several accounts.
Credible communication skills with both daily users and senior sponsors.
A track record of developing new buying relationships within existing accounts and converting additional use cases into commercial growth.

Nice To Haves

Enterprise SaaS account management experience.
Experience with financial or professional services customers.
Experience running business reviews.

Responsibilities

Identify additional teams, workflows, and buying groups with a concrete reason to adopt Endex.
Connect customer priorities and demonstrated product value to concrete expansion opportunities.
Own expansion discovery, proposals, commercial negotiations, and procurement for existing customers.
Coordinate with Customer Success Managers and deployment teams on timing, ownership, and customer commitments.
Maintain accurate account plans, stakeholder maps, and expansion forecasts, coordinating timing with the Customer Success Manager and renewal owner.