Account Manager

Cyera•Los Angeles, CA

3d•$100,000 - $150,000•Remote

About The Position

Cyera is hiring an experienced Account Manager to own the renewal motion for a book of enterprise customers. This foundational role on a newly built renewals team within Customer Experience drives renewals from early planning through on-time closure, owns renewal forecasting and visibility, and partners closely with the Account Team. Renewals is responsible for the renewal process, forecast, and early risk detection, while the Account Executive retains accountability for the commercial outcome and customer relationship. The role collaborates with Customer Success, Deal Desk, Legal, Finance, and Sales Operations, and helps define playbooks, handoffs, and reporting.

Requirements

At least 5 years of experience in renewals, account management, customer success, or sales/revenue operations, with direct ownership of a renewal-rate or retention number.
Experience managing enterprise account renewals, including multi-year contracts, executive stakeholders, and customers across regions and time zones.
Strong experience in cybersecurity, data security, cloud security, or AI, with the ability to discuss customer value, adoption, and risk credibly with security and data leaders.
Experience negotiating or supporting complex enterprise contracts, including working with Legal on redlines and Finance on pricing approvals.
Ability to partner with Sales in a model where renewals execution is separate from commercial deal ownership.
Strong forecasting skills, fluency in Salesforce and CPQ/CLM tools, and analytical ability to turn data into clear recommendations.
Experience improving processes, dashboards, or reporting with measurable impact, and comfort creating visibility when tooling falls short.
Executive presence and excellent cross-functional communication skills.
Ability to travel approximately 25%.

Nice To Haves

Experience with Clari, Ironclad, Gainsight, or similar tools.
Experience using AI tools to improve forecasting and workflows.

Responsibilities

Drive the end-to-end renewal process for an assigned book, from early planning through quoting, contracting, negotiation support, and on-time close, including multi-year terms, co-terming, pricing uplifts, and partner, reseller, and marketplace renewals.
Deliver against team KPIs, including cohort renewal rate, on-time renewal performance, and forecast accuracy.
Maintain an accurate renewal forecast and visibility into each renewal’s stage and quote status from kickoff to signature, and report regularly to leadership.
Forecast identified renewal risks accurately and early enough to enable a mitigation plan.
Own execution of save plans alongside Sales and Customer Success to retain at-risk customers.
Partner with Sales and Customer Success on renewal strategy, pricing, and negotiation, and support executive conversations on large accounts.
Analyze renewal and churn trends and share insights with Product, Customer Success, and GTM teams.
Run clear handoffs across Renewals, Sales, Customer Success, Legal, and Deal Desk.
Work with Finance and Sales Operations to streamline approvals, paperwork, and CRM data quality.
Build renewal playbooks, account plans, workflows, dashboards, and reporting to shorten cycle time and reduce manual work.