Account Manager (Direct Select)

Direct Travel•Remote,

6h•Remote

About The Position

Direct Travel is seeking an Account Manager to manage relationships with a portfolio of corporate clients. In this remote role, the Account Manager works with clients and internal teams to support retention, contract management, implementation, business growth, profitability, and the delivery of client expectations. The role provides consulting on travel programs and helps clients align those programs with their business needs. The position reports to the Director of Account Management and follows regular West Coast business hours, 8:00 a.m. to 5:00 p.m. Pacific Time.

Requirements

Bachelor’s degree in a business-related field or equivalent experience.
At least 1 year of corporate travel or account management experience, or similar transferable travel industry skills and experience.
Strong knowledge of industry trends and issues and how they affect the business environment.
Demonstrated ability to influence corporate client decisions.
Ability to think strategically and manage and align inter-organizational expectations.
Strong problem-solving skills, with a focus on innovative and creative solutions.
Excellent relationship-building skills.
Excellent written, verbal, and interpersonal communication skills.
Excellent presentation and meeting facilitation skills.
Strong data analysis and interpretation skills.
Proficiency in Microsoft Office, including Word, Excel, PowerPoint, and Outlook.

Nice To Haves

Salesforce CRM experience.

Responsibilities

Manage all aspects of relationships between Direct Travel and a portfolio of corporate clients, including client retention.
Manage existing client contract terms and negotiate renewals, extensions, and amendments.
Support implementation, business consolidation, and growth opportunities.
Sell additional value-added products and services and manage client profitability.
Conduct business reviews and develop an understanding of clients’ business models, goals, and needs.
Lead strategic account planning with clients, developing mutual performance objectives, financial targets, and critical milestones.
Ensure account performance objectives and client expectations are met, collaborating with internal departments to find solutions when needed.
Provide client consulting on travel policy development and the negotiation, creation, and maintenance of airline, car rental, and hotel programs.
Capture relevant client data and opportunities in CRM.
Uphold the company’s vision and values while keeping the customer experience in focus.
Work effectively in a team environment.