Account Manager

Cyera•Seattle, WA

2d•Remote

About The Position

Cyera is hiring an experienced Account Manager to own the renewal process for a portfolio of enterprise customers. This is a foundational role on a newly built renewals team within Customer Experience and reports to the Senior Director, Global Renewals. The Account Manager will manage renewals from early planning through on-time closure, maintain the renewal forecast and related visibility, and partner with the Account Team. Renewals owns the renewal process, forecast, and early risk detection, while the Account Executive remains accountable for the commercial outcome and customer relationship. The role partners with Customer Success, Deal Desk, Legal, Finance, and Sales Operations, and contributes to defining playbooks, handoffs, and reporting. The position is US-based, with West Coast or Central time zones preferred, and candidates anywhere in the US are welcome. It includes approximately 25% travel. Cyera offers remote work with office setup reimbursement. The compensation range is $100,000–$150,000 in total compensation; the final amount depends on factors including experience, skills, location, and position requirements.

Requirements

At least 5 years of experience in renewals, account management, customer success, or sales/revenue operations, with direct ownership of a renewal-rate or retention number.
Experience managing renewals for enterprise accounts, including multi-year contracts, executive stakeholders, and customers across regions and time zones.
Strong experience in cybersecurity, data security, cloud security, or AI, with the ability to discuss customer value, adoption, and risk credibly with security and data leaders.
Experience negotiating or supporting complex enterprise contracts, including working with Legal on redlines and Finance on pricing approvals.
Ability to partner with Sales in a model where renewal execution is separate from commercial deal ownership.
Strong forecasting skills, fluency in Salesforce and CPQ/CLM tools, and the analytical ability to turn data into clear recommendations.
Experience improving processes, dashboards, or reporting with measurable impact, and comfort creating visibility when tooling falls short.
Executive presence and excellent cross-functional communication skills.
Ability to travel approximately 25%.

Nice To Haves

Experience with Clari, Ironclad, Gainsight, or similar tools.
Experience using AI tools to improve forecasting and workflows.
West Coast or Central time zone location is preferred.

Responsibilities

Drive the end-to-end renewal process for an assigned book, from early planning through quote, contracting, negotiation support, and on-time close, including multi-year terms, co-terming, pricing uplifts, and partner, reseller, and marketplace renewals.
Deliver against cohort renewal rate, on-time renewal performance, and forecast accuracy KPIs.
Maintain an accurate renewal forecast and clear visibility into renewal stages and quote status from kickoff to signature, and report regularly to leadership.
Forecast identified renewal risks early enough to enable advance planning.
Own execution of save plans for at-risk customers alongside Sales and Customer Success.
Partner with Sales and Customer Success on renewal strategy, pricing, and negotiation, and support executive conversations on large accounts.
Analyze renewal and churn trends and share insights with Product, Customer Success, and GTM teams.
Run clear handoffs across Renewals, Sales, Customer Success, Legal, and Deal Desk.
Work with Finance and Sales Operations to streamline approvals and paperwork and improve CRM data quality.
Build renewal playbooks, account plans, workflows, dashboards, and reporting to shorten cycle time and reduce manual work.