Account Manager - Europe Remote

EventMobi

11h • Remote

About The Position

EventMobi is hiring a remote Account Manager to own and grow existing customer business across Europe. The role is fully remote and can be performed from anywhere, provided the employee can accommodate Central European Time working hours. Fluency in English and German is required.

The Account Manager will proactively engage with assigned customers, acting as a trusted advisor and primary contact. The role focuses on customer onboarding and success, product adoption, retention, and account growth through demos, training, strategy conversations, regular check-ins, feedback gathering, and identifying expansion opportunities. The Account Manager will manage customer projects from conception through post-event, collaborating with internal teams to support successful event delivery.

The position reports to the Director of Sales and works closely with Sales, Customer Success, and Professional Services teams. Compensation is up to €110,000 OTE. EventMobi provides remote-work hardware and collaboration software, and opportunities to meet coworkers in person at WeWork coworking offices during the year. Employees receive 25 vacation days, three summer days, and their birthday as a holiday.

Requirements

• Fluency in English and German.
• 2–3 years of experience in B2B sales and event management; SaaS experience is preferred.
• Experience working with event technology, including registration, event apps, badges, AV solutions, and virtual events.
• A track record of achieving or exceeding targets through upselling and growth.
• Strong listening skills and the ability to understand and reflect customers’ needs.
• Extensive experience with a CRM such as HubSpot or Salesforce.
• A bachelor's degree or equivalent.
• Strong communication skills and attention to detail in communications.
• Adaptability, organization, proactivity, professionalism, and a solution-oriented approach.
• Ability to develop creative strategies to improve customer experience and promote product adoption.
• A safe, comfortable, ergonomic, private, and quiet workspace.
• A reliable internet connection capable of video calls, with at least 30 Mbps download speed.
• Ability to accommodate Central European Time working hours.

Nice To Haves

• Prior experience providing in-person support or on-site services.
• SaaS experience.

Responsibilities

• Manage a pipeline of existing customer business to drive customer retention and growth and achieve net revenue retention and account retention targets.
• Serve as a first point of contact for customers who need assistance.
• Handle initial onboarding, strategy conversations, and ongoing relationships with key customers.
• Drive product adoption and customer success through proactive engagement and support.
• Build long-term relationships with 60+ accounts through onboarding calls, training, account-level debriefs, product demos, and check-in calls.
• Identify growth opportunities within the existing client base through referrals and other networking initiatives.
• Monitor active events and manage projects from conception through post-event, coordinating with graphics design, support, product, and professional services teams.
• Follow the AM Daily Dashboard workflow in the CRM to prioritize regularly scheduled account touchpoints.
• Maintain an accurate, up-to-date pipeline forecast for weekly review with the manager.
• Participate and contribute to team meetings, Slack discussions, and one-on-ones.
• Use phone calls, meetings, in-mails, and emails to proactively engage and grow accounts.

Benefits

• Up to €110,000 EUR OTE.
• 25 vacation days.
• Three summer days off.
• Birthday holiday.
• Opportunities to meet coworkers in person at WeWork coworking offices during the year.
• Top-of-the-line hardware and collaboration software for remote work.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level