Account Manager

Taylor Communications•Duluth, GA

1d•Onsite

About The Position

Taylor Visual Impressions, a Taylor Corporation company, is seeking an Account Manager to coordinate internal activities supporting the development, growth, and retention of key accounts. The role develops and maintains strong relationships with senior decision-makers and serves as the lead point of contact for customers, acting as an extension of their business within Taylor. The Account Manager coordinates customer needs with internal cross-functional teams and vendors to support timely delivery of products, services, and solutions. The position also addresses customer communications and conflicts, supports contract compliance, analyzes service and business data, contributes to continuous improvement, and identifies opportunities for business development. This is an onsite position in Duluth, Georgia, with a Monday through Friday schedule from 8:00 a.m. to 5:00 p.m.

Requirements

At least 2 years of professional experience, preferably in Customer Service or Account Management, and experience in at least one of the following: printing or manufacturing, job planning, estimating or scheduling, or project management.
Effective listening skills and the ability to recognize key issues, understand trends, and develop a customer vision for how services can solve problems.
Ability to use experience, judgment, and understanding of the customer’s industry to plan and accomplish goals.
Ability to understand key prospect business issues and position products and services accordingly.
Strong written, oral, and public presentation skills.
Ability to establish and maintain long-term relationships with key decision-makers.
Excellent computer skills, including Microsoft PowerPoint, Excel, Word, QBR development, and root cause analysis tools.
Ability to manage multiple tasks and projects, with excellent project management skills.
Outstanding problem-solving and organizational skills.
Must be authorized to work in the United States without employer sponsorship.

Nice To Haves

Bachelor’s degree and 3 years of related or relevant professional experience.
Proficiency in Excel and Word.
Experience querying, using, modifying, or building in database systems.
Meeting coordination and QBR development experience.
Working knowledge of e-commerce systems, ERP, inventory management processes, QMS process creation and maintenance, and root cause analysis tools.

Responsibilities

Serve as the lead point of contact for customers and an extension of the customer’s business for Taylor.
Coordinate between customers, internal cross-functional teams, and vendors to support timely and successful delivery of products, services, and solutions.
Establish productive, professional relationships with key customer personnel, including executives.
Manage customer communications, resolve conflicts, and ensure compliance with contract deliverables.
Use root cause analysis and the 5 Whys technique to identify problems, develop and implement action plans, and measure solution effectiveness with minimal direction.
Participate in continuous improvement initiatives and document and maintain operating procedures in accordance with Quality Management System requirements.
Analyze data and make recommendations for service improvements, process changes, and financial improvements.
Partner with other departments to resolve complex customer inquiries and concerns, including determining when and how to escalate issues.
Coordinate customer business reviews, prepare professional presentations, gather performance metrics, and participate in customer meetings.
Assess customer needs to identify business development opportunities that support sales performance, financial targets, and sales volume; collaborate with Sales to meet requirements.