About The Position

The Account Manager/Specialty Account Manager represents TEPEZZA to physicians and other healthcare professionals, establishes product sales, and manages the assigned territory. The Specialty Account Manager provides account management support to accounts in a designated geography, serves as the central account manager, drives product demand, and coordinates relevant field teams to address account needs. The role develops and executes territory and account plans, promotes TEPEZZA within its approved labeling and applicable legal and regulatory guidelines, and works with stakeholders and matrix teams on access, product pull-through, reimbursement, and site-of-care needs. It builds customer relationships, shares account and territory feedback internally, and completes administrative and training responsibilities. The position includes approximately 80% travel, which may vary by territory, with some overnight and weekend commitments.

Requirements

  • Account Manager Level 4: Bachelor's degree and 3 years of sales experience in pharmaceutical, biotech, medical device, or hospital sales; or associate degree and 6 years of such sales experience; or high school diploma/GED and 8 years of such sales experience.
  • Specialty Account Manager Level 5: Doctorate degree and 2 years of collective account management, sales, and commercial experience; or master's degree and 6 years; or bachelor's degree and 8 years; or associate degree and 10 years of such experience.
  • Pharma account management selling experience is essential, including the ability to coordinate across field teams to address account needs.
  • Approximately 80% travel, which may vary by territory, including some overnight and weekend commitments.
  • Proficiency in Microsoft Office.
  • Professional, proactive demeanor.
  • Strong interpersonal skills.
  • Excellent written and verbal communication skills.

Nice To Haves

  • Buy-and-bill experience with documented success and/or biologic or infusion experience.
  • Sales experience in Endocrinology, Ophthalmology, and/or rare or specialty disease states.
  • Site-of-care and reimbursement experience.
  • Experience working with institutions and integrated delivery networks.

Responsibilities

  • Develop a comprehensive territory business plan to achieve and exceed annual sales goals.
  • Promote TEPEZZA within approved labeling and in accordance with industry and corporate legal, regulatory, and ethical guidelines.
  • Address access, product pull-through, and reimbursement issues by coordinating with stakeholders and matrix team members.
  • Build customer relationships by understanding customer needs and goals and communicating them to other team members.
  • Meet or exceed corporate sales goals and drive product demand through education on disease state and product information.
  • Communicate territory activity accurately and on time, and provide feedback to leadership, colleagues, and internal departments about market changes and results.
  • Work closely with patient services and market access team members to achieve business goals.
  • Coordinate between accounts and relevant Amgen field teams to support account needs.
  • Educate healthcare professionals and office staff on site-of-care options.
  • Attend medical congresses and society meetings as needed.
  • Manage activities within assigned promotional and operational budgets and maximize use of approved resources.
  • Complete Company training and administrative duties accurately and on time.
  • Contribute as a member of a high-performance team and perform other tasks as requested by the Company.

Benefits

  • Comprehensive employee benefits package, including a Retirement and Savings Plan with generous company contributions, group medical, dental and vision coverage, life and disability insurance, and flexible spending accounts.
  • Discretionary annual bonus program or, for field sales representatives, a sales-based incentive plan.
  • Stock-based long-term incentives.
  • Award-winning time-off plans and bi-annual company-wide shutdowns.
  • Flexible work models, including remote work arrangements where possible.
  • Career development opportunities.
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