Account Manager/ Specialty Account Manager - TAVNEOS - San Jose, CA

Amgen•San Jose, CA

8d•$145,311 - $215,025•Onsite

About The Position

Amgen is seeking an Account Manager/Specialty Account Manager to carry out commercial activities in an assigned geography and build customer relationships that drive demand for Tavneos (avacopan) in approved patients. Tavneos is indicated as an adjunctive treatment for adults with severe active ANCA-associated vasculitis, including GPA and MPA, in combination with standard therapy including glucocorticoids. This is a field-based role involving customer access in clinic and hospital settings, as well as engagement through digital channels. The role is accountable for territory-level product performance and requires disease-category expertise, product advocacy, account-management support, and understanding of the local business landscape, key stakeholders, and marketplace trends. The Account Manager/Specialty Account Manager will work with a broad patient ecosystem and internal partners to support appropriate treatment access, build durable customer relationships, develop referral networks, and advance demand. The role also includes ethical promotion within approved labeling, customer support regarding payer processes, territory planning and reporting, budget management, training, and attendance at medical congresses and society meetings as needed.

Requirements

Account Manager, Level 4: Bachelor's degree and 3 years of sales experience in pharmaceutical, biotech, or medical device industry, or hospital sales experience; OR associate degree and 6 years of such sales experience; OR high school diploma/GED and 8 years of such sales experience.
Specialty Account Manager, Level 5: Doctorate degree and 2 years of combined account-management, sales, and commercial experience; OR master's degree and 6 years of combined experience; OR bachelor's degree and 8 years of combined experience; OR associate degree and 10 years of combined experience.

Nice To Haves

Prior experience in rheumatology, nephrology, and/or rare disease.
Consistent track record of creating access in managed markets.
Working knowledge of the geography, including existing relationships with key customers.
Experience developing and implementing critical initiatives with cross-functional business units to enable access and demand creation in key accounts.
Experience working with Medical Science Liaisons (MSLs), HOPE MSLs, medical platforms or policy development, and opinion leader engagement.
Strong communication and presentation skills, including experience presenting to executive-level audiences.
Excellent negotiation skills.
Strong analytical skills and business acumen.
Demonstrated ability to take initiative, impart energy and enthusiasm, and work in teams.

Responsibilities

Conduct proficient live and virtual customer engagements.
Develop a comprehensive territory business plan to achieve and exceed annual goals established by commercial leadership.
Engage partners throughout the patient ecosystem, including caregivers, healthcare professionals, case managers, nurses, and infusion centers across hospital and clinic settings.
Collaborate with corporate functions and field partners, including MSLs, TLLs, the Field Access Team, and supporting sales teams.
Develop referral networks to existing centers of excellence and establish new treatment centers of excellence to channel patients to treatment.
Build and maintain long-term relationships and networks with stakeholders and senior decision-makers inside and outside Amgen.
Build disease awareness beyond specialists, including among patients and general practitioners.
Identify drivers and barriers and coordinate pull-through initiatives across field teams.
Provide actionable field intelligence and recommendations to the Amgen home office.
Partner with Market Access Team Account Executives in shared accounts.
Promote Tavneos within approved labeling and in a fair, ethical manner consistent with industry and corporate legal and regulatory guidelines.
Understand customer needs and develop strong customer relationships.
Serve as a resource to customers and staff regarding payer policies and processes, including eligibility and benefit verification, prior authorization, and appeals or denials.
Use marketing resources to maintain and develop customer relationships and confidence in prescribing Amgen medications for appropriate patients.
Communicate territory activity accurately and promptly as directed by management.
Provide feedback to sales and commercial leadership, marketing colleagues, and other internal departments about changes in the environment.
Complete all required training classes.
Complete administrative duties accurately and on time.
Manage efforts within the assigned promotional budget.
Attend medical congresses and society meetings as needed.
Ensure timely patient access through patient services and savings programs.

Benefits

Comprehensive employee benefits package.
Retirement and Savings Plan with generous company contributions.
Group medical, dental, and vision coverage.
Life and disability insurance.
Flexible spending accounts.
Discretionary annual bonus program or, for field sales representatives, a sales-based incentive plan.
Stock-based long-term incentives.
Award-winning time-off plans and bi-annual company-wide shutdowns.
Flexible work models, including remote work arrangements where possible.
Career development opportunities.