Account Manager/ Specialty Account Manager - TAVNEOS - San Jose, CA

Amgen•Thousand Oaks, CA

About The Position

Amgen is seeking an Account Manager/Specialty Account Manager to conduct commercial activities in an assigned geography and build customer relationships that drive demand for Tavneos (avacopan) in approved patients. Tavneos is indicated as an adjunctive treatment for adults with severe active ANCA-associated vasculitis, including GPA and MPA, in combination with standard therapy including glucocorticoids. This field-based role involves engaging customers in clinic and hospital settings as well as through digital channels. The position is accountable for territory-level product performance and requires disease-category expertise, product advocacy, account-management support, and knowledge of the local business landscape, stakeholders, and market trends. The role works with patients and their care ecosystem, customers, and internal partners to support appropriate treatment access and demand. Promotion must follow approved labeling and applicable ethical, legal, and regulatory guidelines.

Requirements

For Account Manager, Level 4: Bachelor’s degree and 3 years of sales experience in the pharmaceutical, biotech, or medical device industry, or hospital sales experience; OR associate degree and 6 years of such sales experience; OR high school diploma/GED and 8 years of such sales experience.
For Specialty Account Manager, Level 5: Doctorate degree and 2 years of collective account management, sales, and commercial experience; OR master’s degree and 6 years of such experience; OR bachelor’s degree and 8 years of such experience; OR associate degree and 10 years of such experience.

Nice To Haves

Prior experience in rheumatology, nephrology, and/or rare disease.
Consistent track record of creating access in managed markets.
Working knowledge of the geography, including existing relationships with key customers.
Experience developing and implementing critical initiatives with cross-functional business units to enable access and demand creation in key accounts.
Experience working with Medical Science Liaisons (MSLs), HOPE MSLs, medical platform or policy development, or opinion leader engagement.
Strong communication and presentation skills, including experience with executive-level audiences.
Excellent negotiation skills.
Strong analytical skills and business acumen.
Demonstrated ability to take initiative, bring energy and enthusiasm, and work in teams.

Responsibilities

Conduct live and virtual customer engagements.
Develop and execute a territory business plan to achieve and exceed annual goals.
Engage partners throughout the patient ecosystem, including caregivers, healthcare professionals, case managers, nurses, and infusion centers across hospitals, clinics, and other settings of care.
Collaborate with internal partners, including MSLs, TLLs, the Field Access Team, and supporting sales teams.
Develop referral networks to existing centers of excellence and establish new treatment centers of excellence to channel patients to treatment.
Build and sustain relationships with stakeholders and senior decision-makers inside and outside Amgen.
Build disease awareness beyond experts, including among patients and general practitioners.
Identify business drivers and barriers and coordinate pull-through initiatives across field teams.
Provide actionable field intelligence and recommendations to Amgen’s home office.
Partner with Market Access Team Account Executives in shared accounts.
Promote Tavneos within approved labeling and in accordance with industry and corporate legal and regulatory guidelines.
Understand customer needs and develop strong customer relationships; serve as a resource to customers and staff on payer policies and processes, including eligibility and benefit verification, prior authorization, and appeals or denials.
Use marketing resources to develop customer relationships and confidence in prescribing Amgen medications for appropriate patients.
Report territory activity accurately and on time, and provide feedback to sales and commercial leadership, marketing, and other internal departments about changes in the environment.
Complete required training and administrative duties accurately and promptly.
Manage efforts within the assigned promotional budget.
Attend medical congresses and society meetings as needed.
Support timely patient access through patient services and savings programs.

Benefits

Health and welfare plans for staff and eligible dependents.
Retirement and Savings Plan with company contributions.
Medical, dental, and vision coverage.
Life and disability insurance.
Flexible spending accounts.
Discretionary annual bonus program or, for field sales representatives, a sales-based incentive plan.
Stock-based long-term incentives.
Time-off plans and bi-annual company-wide shutdowns.
Flexible work models, including remote work arrangements where possible.
Career development opportunities.