Account Manager, Paid Social

Kargo•New York, NY

5d•Hybrid

About The Position

Kargo is hiring an Account Manager to join our growing Customer Success team. You will work closely with the rest of the Success team to manage customers’ performance marketing on social media, work closely with the account director for day to day management of accounts, and provide optimization and performance insights. This role focuses on increasing revenue and conversions for Retail, eComm and Travel customers through a strategic, data-driven and analytical approach. This is a hybrid role requiring onsite presence 4 days per week.

Requirements

2-3 years of paid Facebook advertising & campaign management experience
Understanding & experience with performance marketing goals & methods – ROAS, omnichannel strategies, etc
Experience running dynamic catalog based ads on social channels
Trustworthy in managing larger ad budgets and meeting deadlines with 100% consistency
Substantial analytical & spreadsheet/Excel skills
Self-sufficient & proactive approach to identifying and solving issues
Effective communication skills, both written and verbal, with considerable attention to detail
Ability to thrive in a dynamic, fast paced startup environment

Nice To Haves

Good knowledge around Instagram, Pinterest, TikTok, and Snapchat performance marketing is a plus
Experience with 3rd party social platforms (especially Kargo Commerce) is a plus

Responsibilities

Support Account Directors with campaign & account management duties
Analyze direct response performance & compile custom reporting according to customer needs
Create, edit, optimize and scale social media campaigns based off complex performance trends
Train self-serve users on how to best use the Kargo Commerce software
Assist with back-end processes such as feed mapping, creative scoping and more
Troubleshoot technical assets such as product catalogs, pixels, offline data sets and more
Provide regular feedback to product team sourced from customers & your own experience
Communicate effectively with stakeholders of your accounts on performance, measurement, testing plans, creative opportunities and more