Account Manager of Valet Services - Walnut Creek

Towne Park•Walnut Creek, CA

15h

About The Position

The Account Manager directly oversees one Tier 1 or Tier 2 Towne Park account and is responsible for account performance against financial, guest/patient satisfaction, and client satisfaction objectives. The role manages business and financial performance, human resources, service delivery, client relationships, company systems and standards, safety and risk management, and sales-related account activities. The position requires working extended hours, including evenings and weekends, and may require travel of up to 10%.

Requirements

Minimum of two years of related experience and/or training, or an equivalent combination of education and/or experience.
Knowledge of general business practices, including accounting, human resources, and customer service.
Ability to drive a manual transmission.
Valid driver’s license and clean driving record.
Must be at least 18 years of age and able to pass a criminal background check, motor vehicle record check, and drug screen for insurance purposes.
Computer proficiency and technical aptitude, including ability to use MS Office (Excel, Word, and Outlook), technology, and point-of-sale applications.
Ability to plan, set priorities, and manage several complex projects simultaneously under pressure and meet deadlines.
Demonstrated work ethic, drive, energy, and persistence in achieving goals; ability to remain stable, dependable, and professional in changing or difficult situations.
Effective written and verbal communication skills for addressing all levels of the organization and composing professional business communications.
Ability to represent the company effectively and demonstrate understanding and appreciation for diverse cultures.
Ability to read, analyze, and interpret general business policies, procedures, equipment manuals, training materials, and corporate communications.

Nice To Haves

Associate’s degree preferred.

Responsibilities

Drive business metrics and performance measurements, improve account financial performance and profitability, understand contractual agreements, and identify opportunities to maximize results.
Manage scheduling, overtime, tip reporting, and timekeeping for directly supervised associates; ensure forecasts, payroll, and accounting reports are timely and accurate; and use Towne Park business systems in compliance with policies and procedures.
Recruit and hire associates, support retention, respond to feedback, provide orientation and on-the-job training, recognize strong performance, coach and develop associates, conduct performance appraisals, lead meetings and shift huddles, and document performance and discipline.
Ensure consistent guest/patient service across shifts, allocate labor effectively, plan staffing for seasonal business changes, and align Towne Park service standards with client standards and service metrics.
Develop working relationships with client staff, maintain regular client communication and meetings, follow through on commitments, remain visible at the site, and focus the team on client objectives and expectations.
Use Towne Park systems to control assets and expenditures; train associates in system use; maintain a clean and neat work environment; complete assigned tasks promptly; cooperate with management and coworkers; treat clients and associates respectfully; and maintain confidentiality.
Follow safety and security procedures, report incidents and risks, use equipment safely, train associates in safety and loss prevention, report and help resolve claims, address safety concerns and workplace injuries, and follow disciplinary and employment procedures to limit risk.
Maintain relationships with current clients to obtain references and leads; communicate client ownership, management, brand, and personnel changes to leadership and sales; and identify potential account growth opportunities arising from construction, expansion, or business changes.
Plan and prioritize multiple complex projects, meet deadlines, communicate professionally, interpret business policies and materials, and represent the company effectively in diverse settings.

Benefits

Medical, dental, and vision insurance
Accident insurance
Critical illness insurance
Hospital indemnity insurance
Telemedicine benefits
Company-paid basic life and AD&D insurance
Short-term and long-term disability
401(k) retirement savings plan
Paid time off accrued at 0.0385 hours per hour worked, up to 80 hours per calendar year
Six paid holidays per calendar year
Up to four accrued paid floating holidays per calendar year
Potential annual incentive bonuses, subject to job classification and policy guidelines