Account Manager of Valet Services - Walnut Creek

Towne Park•Walnut Creek, CA

2d•$51,800 - $64,800

About The Position

The Account Manager directly oversees one Towne Park account and is responsible for its financial performance, guest/patient satisfaction, and client satisfaction. The role manages business systems and account performance; recruits, trains, coaches, and develops associates; ensures consistent service delivery; builds client relationships; maintains company systems and standards; and manages safety, risk, and claims. The Account Manager also supports sales growth by maintaining client relationships, sharing relevant client and ownership changes with leadership and sales teams, and identifying potential growth opportunities.

Requirements

Associate’s degree preferred and at least two years of related experience and/or training, or an equivalent combination of education and experience.
Knowledge of general business practices, including accounting, human resources, and customer service.
Ability to drive a manual-transmission vehicle.
Valid driver’s license and clean driving record.
At least 18 years of age and able to pass a criminal background check, motor vehicle record check, and drug screen.
Ability to plan, set priorities, and manage several complex projects simultaneously under pressure and meet deadlines.
Demonstrated work ethic, drive, energy, and persistence in achieving goals.
Ability to remain stable, dependable, and professional in changing and difficult situations.
Computer proficiency and technical aptitude, including the ability to use MS Office (Excel, Word, and Outlook) and technology and point-of-sale applications.
Written and verbal communication skills to address all levels of the organization effectively.
Ability to represent the company in varied settings and demonstrate understanding and appreciation for diverse cultures.
Ability to read, analyze, and interpret business policies, procedures, equipment manuals, training materials, and corporate communications.
Ability to write professional internal and external business communications, including reports, memos, letters, and emails.
Ability to meet the physical demands of the role, including frequently lifting or moving up to 50 pounds and occasionally up to 75 pounds; frequently pushing and pulling 75 pounds and occasionally 100 pounds; and frequently pushing and pulling 100 to 350 pounds on a wheelchair over considerable distances.
Availability to work extended hours, including evenings and weekends.
Ability to travel up to 10% if required.

Nice To Haves

Associate’s degree.

Responsibilities

Monitor business metrics and performance measurements, improve account financial performance and profitability, and identify ways to maximize contractual opportunities.
Manage forecasting, productivity, claims, customer service, turnover, scheduling, overtime, tip reporting, and timekeeping.
Ensure forecasts, payroll, and accounting reports are accurate and submitted on time, and use Towne Park business systems in compliance with policies and procedures.
Participate in recruiting and hiring, retain associates, respond to feedback, and ensure new associates receive orientation and on-the-job training.
Recognize and develop strong performers, train and coach associates, identify future leaders, conduct performance appraisals, and provide feedback to direct reports.
Hold effective associate meetings and shift huddles, apply positive discipline, document performance, and delegate responsibilities appropriately.
Ensure guest/patient service is delivered consistently across shifts and allocate labor resources to support service delivery.
Coordinate with the Area/District Manager and Human Resources to plan staffing for seasonal business changes.
Understand client service standards and metrics and ensure Towne Park service contributes to client results.
Build working relationships with client staff, maintain regular communication and meetings, follow through on commitments, and remain visible at the site as needed.
Align the team with client objectives and build client loyalty and opportunities for Towne Park business growth.
Use and maintain Towne Park systems, train others in their use, maintain a clean work environment, complete assigned tasks promptly, and cooperate with management and coworkers.
Treat clients and associates courteously and respectfully and maintain confidentiality of associate and client information.
Follow safety and security procedures, report incidents and safety concerns, use equipment safely, and ensure associates receive safety and loss-prevention training.
Ensure claims are reported accurately and promptly, work with Risk Management to resolve claims, and hold associates accountable for at-fault claims and safety violations.
Respond to workplace safety concerns, follow injury-reporting procedures, coordinate with Human Resources on workers’ compensation cases, and follow employment and payroll policies.
Maintain relationships with current clients to obtain references and leads for new opportunities.
Inform leadership and sales teams about changes to ownership groups, management companies, brands, and client-location personnel.
Monitor client business for construction, expansion, or other changes that could create internal growth opportunities.

Benefits

Medical insurance
Dental insurance
Vision insurance
Accident insurance
Critical illness insurance
Hospital indemnity insurance
Telemedicine benefits
Company-paid basic life and AD&D insurance
Short-term disability
Long-term disability
401(k) retirement savings plan
Annual incentive bonuses may be available depending on job classification and policy guidelines.
Accrued paid time off, up to 80 hours per calendar year.
Six paid holidays per calendar year.
Up to four accrued paid floating holidays per calendar year.