Account Manager of Valet Operations - Canopy Riverwalk San Antonio

Towne Park•San Antonio, TX

About The Position

The Account Manager directly oversees one Tier 1 or 2 Towne Park account and is responsible for financial performance, guest/patient satisfaction, and client satisfaction objectives. The role manages business systems and account profitability; associate recruitment, training, performance, and retention; consistent service delivery; client relationships; safety and risk management; and opportunities to grow the business. The Account Manager uses Towne Park systems and standards, maintains a clean work environment, protects confidential information, and completes tasks as directed by the Area/District Manager. The position requires planning and prioritizing several complex projects under deadline pressure, professionalism in changing situations, computer proficiency, and effective written and verbal communication. Qualifications include an associate’s degree preferred and at least two years of related experience and/or training, or an equivalent combination of education and experience. The candidate must be able to drive a manual-transmission vehicle, hold a valid driver’s license with a clean driving record, be at least 18, and pass criminal background, motor vehicle record, and drug screenings. The position is based at Canopy Riverwalk San Antonio. Extended hours, including evenings and weekends, are required, and travel of up to 10% may be required. Compensation is an annual base pay range of $60,000–$65,000, with possible annual incentive bonuses depending on classification and policy. Employees may enroll in medical, dental, vision, accident, critical illness, hospital indemnity, and telemedicine benefits; basic life and AD&D insurance and short- and long-term disability are company-paid. The company also offers a 401(k), accrued paid time off, six paid holidays, and accrued floating holidays, subject to eligibility and plan terms.

Requirements

Associate’s degree preferred and a minimum of two years of related experience and/or training, or an equivalent combination of education and experience.
Knowledge of general business practices, including accounting, human resources, and customer service.
Ability to plan, set priorities, and manage several complex projects simultaneously while working under pressure to meet deadlines.
Demonstrated work ethic, drive, energy, and persistence to achieve goals.
Ability to maintain stability, dependability, and professionalism in changing and difficult situations.
Computer proficiency and technical aptitude, including use of MS Office (Excel, Word, and Outlook), technology, and point-of-sale applications.
Effective written and verbal communication skills for addressing all levels of the organization.
Ability to represent the company in varied settings and demonstrate understanding and appreciation for diverse cultures.
Ability to read and interpret business policies, procedures, equipment manuals, training materials, and corporate communications.
Ability to compose professional internal and external business communications, including reports, memos, letters, and emails.
Must be able to drive a manual-transmission vehicle.
Must have and maintain a valid driver’s license and a clean driving record.
Must be at least 18 years of age and able to pass a criminal background check, motor vehicle record check, and drug screen.
Ability to meet the stated physical demands, including lifting, pushing, and pulling specified weights.

Nice To Haves

Associate’s degree.

Responsibilities

Understand and drive business metrics and performance measures, improve account financial performance and profitability, and identify ways to maximize contractual opportunities.
Manage scheduling, overtime, tip reporting, and timekeeping for directly supervised associates; ensure forecasts, payroll, and accounting reports are timely and accurate.
Use Towne Park business systems and ensure compliance with policies and procedures.
Recruit and hire associates, support retention, provide orientation and on-the-job training, recognize performance, and coach and develop associates and future leaders.
Conduct performance appraisals, provide feedback and coaching, hold associate meetings, ensure shift huddles occur, apply positive discipline, and document performance accurately and promptly.
Ensure consistent guest/patient service across shifts, allocate labor effectively, and coordinate staffing plans for seasonal business changes with the Area/District Manager and Human Resources.
Understand client service standards and metrics and ensure Towne Park’s service supports the client’s results.
Build working relationships with client staff, maintain regular meetings and communications, follow through on commitments, and remain visible at the site as appropriate.
Understand client objectives, focus the team on exceeding expectations, and build client loyalty and opportunities to grow Towne Park’s business.
Use systems to control assets and expenditures and ensure others are trained to use them properly.
Maintain a clean, neat work environment; complete tasks promptly; cooperate with management and coworkers; treat clients and associates respectfully; and maintain confidentiality.
Follow safety and security procedures, use only equipment for which trained, report accidents and incidents and potential risks, and ensure associates receive safety and loss-prevention training.
Report claims accurately and promptly, cooperate with Risk Management, enforce accountability for at-fault claims and safety violations, respond to workplace safety concerns, and follow procedures for workplace injuries and workers’ compensation cases.
Follow employment and payroll policies and procedures to limit exposure to employment claims and litigation.
Maintain relationships with current clients to obtain references and leads; keep leadership and sales teams informed about ownership, management company, brand, and client-position changes.
Monitor client business for construction, expansion, or other changes that may create internal growth opportunities and report them to the Area/District Manager.

Benefits

Medical, dental, and vision insurance
Accident insurance
Critical illness insurance
Hospital indemnity insurance
Telemedicine benefits
Company-paid basic life and AD&D insurance
Company-paid short-term and long-term disability
401(k) retirement savings plan
Accrued paid time off, up to 80 hours per calendar year
Six paid holidays per calendar year
Accrued floating holidays, up to four per calendar year
Possible annual incentive bonuses, depending on job classification and policy guidelines