Account Manager of Valet Operations - Canopy Riverwalk San Antonio

Towne Park•San Antonio, TX

9d•$60,000 - $65,000

About The Position

The Account Manager directly oversees one Tier 1 or 2 Towne Park account and is responsible for its financial performance, guest or patient satisfaction, and client satisfaction. The role manages business systems and account profitability; recruiting, training, coaching, and retaining associates; service delivery and staffing; client relationships; operational standards; and safety and risk management. The Account Manager also maintains relationships with current clients and reports changes or growth opportunities to leadership and sales teams. This position requires working extended hours, including evenings and weekends, and may require travel of up to 10%. The annual base pay range is $60,000–$65,000. Employees may be eligible for annual incentive bonuses and can enroll in the listed insurance and retirement benefits. PTO accrues based on hours worked, and employees receive paid holidays and may accrue floating holidays.

Requirements

Associate’s degree preferred and at least two years of related experience and/or training, or an equivalent combination of education and/or experience.
Knowledge of general business practices, including accounting, human resources, and customer service.
Ability to plan, set priorities, manage several complex projects simultaneously, and meet deadlines under pressure.
Demonstrated work ethic, drive, energy, and persistence in achieving goals.
Ability to remain stable, dependable, and professional in changing and difficult situations.
Computer proficiency and technical aptitude, including use of MS Office (Excel, Word, and Outlook) and technology and point-of-sale applications.
Written and verbal communication skills to address all levels within the organization.
Ability to represent the company in varied settings and demonstrate understanding and appreciation for diverse cultures.
Ability to read and interpret business policies, procedures, equipment manuals, training materials, and corporate communications.
Ability to compose professional internal and external business communications, including reports, memos, letters, and emails.
Must be able to drive a manual-transmission vehicle.
Must have and maintain a valid driver’s license and clean driving record.
Must be at least 18 years old and able to pass a criminal background check, motor vehicle record check, and drug screen.
Must meet the stated physical demands, including frequent lifting or moving of up to 50 pounds, occasional lifting or moving of up to 75 pounds, frequent pushing and pulling of 75 pounds, occasional pushing and pulling of 100 pounds, and frequently pushing and pulling a wheelchair weighing 100 to 350 pounds over considerable distances.

Nice To Haves

Associate’s degree.

Responsibilities

Drive account performance metrics, compliance, forecasting, productivity, claims, customer service, turnover, and profitability.
Manage scheduling, overtime, tip reporting, and timekeeping for directly supervised associates; ensure forecasts, payroll, and accounting reports are accurate and timely.
Use Towne Park business systems and ensure compliance with company policies and procedures.
Recruit and hire associates, support retention, provide orientation and on-the-job training, recognize strong performance, and coach and develop associates and future leaders.
Conduct performance appraisals, provide feedback and coaching, hold associate meetings, ensure shift huddles occur, document performance, and delegate responsibilities appropriately.
Ensure consistent guest or patient service across shifts and allocate labor to support service delivery.
Coordinate with the Area/District Manager and Human Resources to plan staffing for seasonal business changes, and align Towne Park service standards with client standards and metrics.
Build working relationships with client staff, maintain regular meetings and communications, follow through on commitments, and remain visible at the site.
Understand client objectives and focus the team on exceeding expectations; build client loyalty and identify opportunities to grow the business.
Use and train others on systems for controlling assets and expenditures; maintain a clean work environment and complete tasks as instructed.
Cooperate with management and coworkers, treat clients and associates respectfully, and protect confidential associate and client information.
Follow safety and security procedures, report incidents and hazards, ensure associate safety and loss-prevention training, and use equipment safely.
Ensure claims are reported accurately and promptly, cooperate with Risk Management, address safety concerns, follow disciplinary processes for safety violations and at-fault claims, and coordinate workplace injury and workers’ compensation procedures with Human Resources.
Follow employment and payroll policies and procedures to limit exposure to employment claims and litigation.
Maintain current client relationships for references and sales leads; advise leadership and sales of ownership, management, brand, and client-position changes, and report construction, expansion, or other potential growth opportunities.
Work extended hours, including evenings and weekends, and travel up to 10% if required.

Benefits

Medical, dental, and vision insurance
Accident insurance
Critical illness insurance
Hospital indemnity insurance
Telemedicine benefits
Company-paid basic life and AD&D insurance
Short-term and long-term disability
401(k) retirement savings plan
Potential annual incentive bonuses, depending on job classification and policy guidelines
Accrued paid time off, up to 80 hours per calendar year
Six paid holidays per calendar year
Accrued floating holidays, up to four per calendar year