Account Manager - Microsoft Advertising (Delhi/Mumbai/Bangalore)

We are seeking an Account Manager with search advertising experience to join our team. In this role, you will be responsible for managing an assigned set of clients, ensuring customer satisfaction, and achieving revenue objectives. You will work closely with a team of Account Strategists and support the Account Management Head in executing campaigns and maintaining strong relationships with clients. The ideal candidate should have attention to detail, a customer-centric mindset, and the ability to adapt in a fast-paced environment.

• Own the day-to-day management for newly onboarded & existing customers
• Flawless execution of campaigns
• Strong coordination with internal resources for execution of core tasks
• Awareness and understanding of all required billing and compliance requirements
• Contribute to quality and actionable Customer Plan
• Drive campaign-level budget upsell and optimization opportunities
• Leverage internal tool-directed tactics to inform and prioritize upsells and optimizations
• Drive tactic improvement by providing thoughtful feedback
• Educate clients on how the Bing Ads platform and existing features help them to reach their business goals and execute on budgets
• Ensure regular client engagement with the BingAds platform
• Utilize all available readiness and insights to ensure you are a fluent advocate of the Bing story
• Develop and demonstrate an intermediate level knowledge of emerging products/features
• Ensure timely and proactive customer escalations by effective collaboration with the account team

Account Manager with search advertising experience

Attention to detail

Customer obsession

Passion to learn and adapt in an evolving environment

Coordination with a team of Account Strategists

Supporting Account Management Head to achieve customer satisfaction and revenue objectives

Serving Corporate customers

Building and maintaining strong, trusted-advisor relationships with day-to-day practitioner contacts at advertiser/agency/tool provider

Managing an assigned set of clients focused on attaining revenue targets, feature adoption, and client-driven goals

Shared culture of diversity and respect

Strong customer relationships and account health

Flawless execution of campaigns

Strong coordination with internal resources for execution of core tasks

Awareness and understanding of all required billing and compliance requirements

Contribute to quality and actionable Customer Plan

Pursue optimizations to deliver quota expectations

Drive campaign-level budget upsell and optimization opportunities

Leverage internal tool-directed tactics to inform and prioritize upsells and optimizations

Drive tactic improvement by providing thoughtful feedback

Educate clients on how the Bing Ads platform and existing features help them to reach their business goals and execute on budgets

Ensure regular client engagement with the BingAds platform

Aim to reduce customer reliance on AM for routine tasks

Utilize all available readiness and insights to ensure you are a fluent advocate of the Bing story

Develop and demonstrate an intermediate level knowledge of emerging products/features

Collaborative and high-performing account team

Ensure timely and proactive customer escalations

Effective communication and coordination with internal teams

• Drive campaign-level budget upsell and optimization opportunities
• Inform and prioritize upsells and optimizations
• Provide thoughtful feedback to make opportunities more relevant to client goals
• Educate clients on how the Bing Ads platform and existing features help them reach their business goals
• Reduce customer reliance on Account Managers for routine tasks
• Develop and demonstrate an intermediate level knowledge of emerging products/features
• Ensure timely and proactive customer escalations
• Submit actionable feedback on product, tool, and processes
• Execute the customer transition process and operational excellence in execution of change management
• Continually strengthen Bing Ads and Search Industry expertise
• Take personal accountability for career and personal development
• Complete required and recommended trainings
• Minimum 3 years experience in the Paid Search Ads industry
• Strong knowledge of platforms like Google Ads or Microsoft Ads
• Strong troubleshooting and problem-solving skills
• Ability to consistently meet or exceed revenue goals or targets
• Ability to understand customer needs and deliver customized solutions
• Ability to navigate through ambiguity and complexities related to client management
• Talented in storytelling and delivering engaging presentations
• Solid knowledge of the search industry, trends, and customers' needs
• Passion for technology as an enabler for customer and company growth
• Bachelor's degree required, MBA preferred
• Critical thinker who is organized and can make decisions based on clear priorities
• Collaborative teammate who can build successful team relationships
• Flexible and able to quickly adapt to changing business needs and processes
• Excellent written and verbal communication skills
• Willingness to travel
• Bing Ads Certification (preferred)
• Experienced using Excel for data analysis