Account Manager II - Desk Based

Lumen Technologies • Remote, OR

2d • $50,606 - $74,221 • Remote

About The Position

As an Account Manager II, Desk Based, you will drive new customer acquisition and revenue growth across an assigned territory through focused, high-activity virtual selling. You will use consultative discovery to understand customer business and technology needs, connect those priorities to relevant Lumen solutions, and communicate clear business value.

You will sell across networking, cloud, cybersecurity, digital infrastructure, managed services, AI, and related technology needs, engaging internal solution and technical experts when deeper expertise is required. The role involves moving opportunities from initial outreach through close and helping customers adopt, use, and expand solutions that support modernization, security, resilience, performance, growth, and transformation. This is a work-from-home position with a schedule of 8 a.m.–5 p.m. within your time zone.

Requirements

• Bachelor’s degree or an equivalent combination of education and relevant experience.
• Four or more years of sales experience in technology, digital infrastructure, business services, or a related industry.
• Experience developing new business opportunities and managing customer relationships in a consultative sales environment.
• Demonstrated success in a desk-based, inside, or outside sales environment with activity, pipeline, and quota expectations.
• Strong prospecting, relationship-building, presentation, negotiation, and closing skills.
• Ability to conduct effective virtual discovery calls, web meetings, customer presentations, and timely follow-up.
• Experience using Salesforce or a comparable CRM platform to manage opportunities, forecasts, and customer interactions.
• Strong planning, organization, written, and verbal communication skills, including the ability to manage multiple priorities and collaborate effectively.
• Ability to uncover customer business and technology needs and connect them to relevant solutions, adoption opportunities, and measurable outcomes.
• Technical curiosity and credible fluency in one or more areas such as networking, cloud, cybersecurity, digital infrastructure, managed services, or AI, with commitment to continuous learning.
• Ability to communicate technology concepts in clear business terms and engage internal technical and solution experts when deeper expertise is needed.

Responsibilities

• Prospect, sell to, and manage accounts in an assigned customer territory while meeting assigned monthly sales quotas; proactively solve sales challenges and customer obstacles.
• Deliver a strong value proposition through consultative and transactional selling to maximize sales revenue.
• Prospect and qualify customers through calls, emails, social media, internal marketing campaigns, call blitzes, and follow-up.
• Use company systems and tools to provide customers with timely quotes and follow-up.
• Prepare agendas for customer calls, conduct effective customer meetings, and identify opportunities from each sales call.
• Engage internal resources and support personnel to provide an exceptional customer experience.
• Leverage the broader sales resource ecosystem to drive high-impact opportunities.
• Move opportunities urgently through all aspects of the sales cycle and close them.
• Maintain updated sales stages and accurate notes in Salesforce.com; create and maintain account plans as required.
• Provide activity reports as required and accurately forecast and commit monthly sales volume.
• Attend assigned meetings and participate in company training requirements.
• Mentor teammates as a senior person on the team and lead by example with a strong attitude, high energy, and leadership characteristics.

Benefits

• Comprehensive package featuring a broad range of health, life, and voluntary lifestyle benefits, as well as other perks intended to support physical, mental, emotional, and financial wellbeing.
• Bonus structure may include short-term incentives, long-term incentives, and/or sales compensation; details are available during the selection process.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level