Account Manager II, Amazon Pickup & Returns

Amazon • Bellevue, WA

27d • $82,700 - $115,500 • Onsite

About The Position

The Amazon Pickup & Returns team is looking for an Account Manager to join us in supporting Amazon’s automated, secure, self-service package delivery solution. In this role, you’ll have the opportunity to support a wide variety of partners that include national chains & franchisee locations. Our team is dedicated to creating a delivery experience that delights customers while providing valuable foot traffic for our external partners. We are seeking a seasoned Account Manager for our US Locker team that can help us expand our strategic relationships with key partners. In this role you will lead negotiations, build and optimize our processes, and advocate internally across partner teams on behalf of our customers. We will be relying on you to raise the bar for our customer experience, efficiency, and profitability. You will be expected to confidently operate in fast-pace and sometimes ambiguous environment. Day to day you will be responsible for the engagement and communication with your assigned accounts, advocating their business needs internally, and developing processes that will allow our organization to efficiently scale in this rapidly growing space. The Amazon Pickup & Return Account Management team has the unique privilege of being able to make a material impact on how customer's physically interact with Amazon. Our team strives to provide best in class service and is dedicated to innovating on behalf of our customers. We encourage thinking big and there is plenty of room for a leader to make their mark and have a healthy mix of projects that stretch beyond their day to day responsibilities.

Requirements

• 5+ years of digital advertising and client facing roles experience
• Bachelor's degree
• Experience in client or vendor facing roles with a focus in relationship management and negotiation skills
• Experience analyzing data and best practices to assess performance drivers

Nice To Haves

• 5+ years of client or vendor facing roles with a focus in relationship management and negotiation skills experience
• Experience aggregating and analyzing internal and external campaign metrics to assess performance drivers and identify insights

Responsibilities

• Engagement and communication with assigned accounts
• Advocating their business needs internally
• Developing processes that will allow our organization to efficiently scale
• Lead negotiations
• Build and optimize our processes
• Advocate internally across partner teams on behalf of our customers

Benefits

• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave
• sign-on payments
• restricted stock units (RSUs)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level