Pickup Operations Manager
About The Position
The Pickup Operations Manager will be responsible for managing overall pickup operations and ensuring SLA compliance across service regions. This role involves monitoring and improving customer pickup timeliness and operational performance, overseeing driver dispatch operations, and optimizing daily routing efficiency. The manager will also coordinate pickup operations for key accounts and large-volume customers, investigate and resolve operational exceptions, and analyze operational costs to implement control initiatives. Additionally, the role requires developing operational processes for scalable growth, supporting peak season planning, and collaborating with various internal teams.
Requirements
- 3+ years of experience in logistics operations, transportation coordination, dispatch management, or pickup operations
- Strong understanding of logistics routing, dispatch processes, and customer service operations
- Experience managing operational KPIs and process improvement initiatives
- Strong analytical, communication, and leadership skills
- Ability to manage multiple priorities in a fast-paced logistics environment
- Proficiency in Excel and operational reporting tools
- Bilingual in Mandarin and English
Nice To Haves
- Bachelor’s degree preferred
Responsibilities
- Manage overall pickup operations and ensure SLA compliance across service regions
- Monitor and improve customer pickup timeliness and operational performance
- Oversee driver dispatch operations and optimize daily routing efficiency
- Coordinate pickup operations for key accounts and large-volume customers
- Investigate and resolve pickup-related operational exceptions and service failures
- Analyze pickup operational costs and implement cost control initiatives
- Optimize pickup routes and dispatch planning to improve efficiency and service levels
- Monitor pickup KPIs, including on-time pickup rate, route utilization, service quality, and operational productivity
- Collaborate cross-functionally with warehouse, transportation, and customer service teams
- Develop operational processes and continuous improvement initiatives to support scalable growth
- Support peak season pickup capacity planning and operational contingency management
Benefits
- 7 PTO days
- 5 Paid Sick Leave Days
- 6 Paid Holidays
- 401K
- Medical insurance
- Dental and Vision Insurance
- STD/LTD
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
