Account Manager, Rx Returns

Inmar Intelligence•Chicago, NC

1d•$58,762 - $97,937•Onsite

About The Position

Under general supervision of a manager, the Account Manager in Rx Returns leads day-to-day client engagement for assigned accounts, with the objective of ensuring a high level of client satisfaction. The Account Manager works in coordination with sales and other stakeholders to manage the client relationship and leads or participates in client calls, documents and manages task lists and project plans, and monitors day-to-day correspondence to ensure accurate and timely delivery of services to clients in accordance with Service Level Agreements (SLAs).

Requirements

Bachelors degree in Business Administration, Accounting, or a related field preferred
At least four years of relevant experience involving managing relationships with clients, customer service, computer usage, and data analysis; or an equivalent combination of training and experience required to complete the essential functions/job responsibilities of the position required
Healthcare industry experience, preferred
Demonstrated ability to build relationships; experience in B2B service strongly preferred
Demonstrated ability to develop relationships with cross functional teams (Sales, Product, IT, Finance) in order to effectively manage and develop action plans for issues
Proficient with Microsoft Office suite of software products (Excel, Access, Word) and Google products (email, calendar, Drive)
Frequently required to use hands to finger, handle or feel objects, tools or controls, and reach with hands or arms.
Frequently required to talk or hear and read instructions on a computer monitor and/or printed on paper.
Occasionally required to stand, kneel or stoop, and lift and/or move up to 25 pounds.
Frequently required to view items at an extremely close range and must be able to adjust and readjust focus.
Support a safe work environment by following safety rules and regulations and reporting all safety hazards.
Candidates must have authorization to work in the U.S. without the need for employer sponsorship now or in the future.

Nice To Haves

Healthcare industry experience
Experience in B2B service

Responsibilities

Operational Lead client service engagement for assigned accounts on behalf of the Rx client operations team, including regularly scheduled calls, project plans and documentation, and day-to-day correspondence
Utilize organizational tools to manage task lists and ensure timely completion of client requests, assigned projects, issue resolution, and other action items
Work closely with Sales, Facility Operations, Customer Service, Product, and Quality team members to ensure client satisfaction
Drive client issues to resolution
Regularly inform management and stakeholders on account health, successes achieved, and outstanding issues through status updates; escalate issues appropriately
Quantify the impact of proposed system enhancements and advise prioritization stakeholders of opportunities
Participate in client presentations such as Business Reviews
Assist in coordinating on-boarding activities
Assist with planning of and participate in process improvement initiatives
Conduct internal and external client training
Participate and lead UAT efforts
Perform other related duties as assigned
Understand each client’s goals, challenges, marketing objectives and strategies
Anticipate client needs and communicate these insights to management and sales stakeholders
Collaborate with internal team members to develop and execute client satisfaction
Understand and find ways to meet the unique business goals and needs of each client consistent with organizational objectives
Establish and foster ongoing relationships with assigned clients
Work in seamless coordination with Sales on client strategy, contract renewal and expansion opportunities
Performs other duties as assigned
Complies with all policies and standards