Account Manager I

CENTURY FIRE PROTECTION LLC • Clearwater, FL

15d • Onsite

About The Position

The Account Manager I supports and maintains customer relationships, focusing on customer satisfaction, service coordination, and identifying opportunities to expand services. The role works closely with internal teams to ensure inspections, repairs, and other service activities are completed accurately and on time. It serves as a primary contact for assigned customer accounts and supports post-sales inspection, testing, and maintenance services for fire protection systems.

Requirements

• 1–3 years of experience in account management, customer service, or a related role.
• Computer skills, including Microsoft Office, Word, and Excel.

Nice To Haves

• Associate or bachelor's degree in Business, Communications, or a related field preferred.
• Experience in fire protection or technical services is a plus.

Responsibilities

• Serve as the primary contact for assigned customer accounts, build professional relationships, and support a positive customer experience.
• Establish post-sales relationships supporting inspection, testing, and maintenance services for fire protection systems.
• Review customer requirements and coordinate inspection dispatches, documenting third-party or compliance needs.
• Review inspection schedules regularly to ensure dispatches are current and completed or modified as needed.
• Prepare deficiency repair proposals, create and dispatch work orders, and communicate repair timelines to customers.
• Follow up after completed inspections to confirm customer satisfaction and identify additional service opportunities.
• Respond promptly to customer requests about billing, pricing, inspection results, and other account matters.
• Collaborate with service, operations, and billing teams to support accurate documentation and efficient service delivery.

Benefits

• Medical
• Dental
• Vision
• Flexible Spending Accounts
• Voluntary Life Insurance
• Short-term and long-term disability
• Paid Time Off
• Paid Holidays
• 401(k) with Company Match
• Employee Assistance Program
• Employee Relief Fund
• Supplemental Insurance including Critical Illness, Hospitalization, and Accident
• Education and training

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed