Account Manager, Enterprise Partnerships & Licensing

Veralto Global•Remote, MA

4d•$95,000 - $105,000•Remote

About The Position

X-Rite Pantone, a Veralto company, provides color management solutions and helps customers select, measure, formulate, communicate, and match color. The Account Manager, Enterprise Partnerships serves as the primary post-sale relationship owner for Pantone Color Institute (PCI) and Enterprise Licensing customers, reporting to the Senior Global Sales Director. The role manages client relationships after contract execution, supports successful project delivery, and drives customer satisfaction, retention, and long-term account growth. Working with Enterprise Sales Directors across North America and EMEA, the Account Manager is the primary client contact and coordinates internal teams and stakeholders to ensure smooth execution of customer engagements. This includes PCI consulting projects such as brand partnership campaigns, color strategy initiatives, workshops, palette development, and trend forecasting. The position also oversees B2B licensing renewals and Custom Color partnerships across industries including materials, manufacturing, retail, and digital platforms. It builds client relationships, manages renewals, and identifies cross-selling and upselling opportunities. The position is remote in the USA, with candidates in Central or Eastern Time zones preferred.

Requirements

5–8 years of experience in Account Management, Customer Success, Client Services, or another customer-facing role.
Demonstrated success managing enterprise-level B2B customer relationships.
Experience coordinating complex projects, deliverables, timelines, and stakeholder communication across multiple functions.
Experience supporting customer retention, contract renewals, and account growth initiatives.
Strong communication, organizational, and project management skills.
Experience using CRM tools to manage customer activity, forecasts, and account plans.

Nice To Haves

Candidates from Central or Eastern Time zones are preferred.

Responsibilities

Serve as the primary day-to-day contact for enterprise customers following contract execution.
Build strong relationships with client stakeholders and act as a trusted advisor throughout the partnership lifecycle.
Activate and coordinate Pantone Color Institute consulting engagements, including brand partnership campaigns, color strategy initiatives, workshops, palette development, and trend forecasting projects.
Partner with organizations across industries to help them maximize the value of their Pantone investments and partnerships.
Translate client objectives into project plans, milestones, timelines, and deliverables, proactively managing risks and expectations.
Lead customer business reviews and strategic check-ins to help customers achieve objectives and realize measurable value from engagements.
Partner with Enterprise Sales Directors to support renewals, strengthen customer relationships, and identify growth opportunities across existing accounts.
Manage Custom Color projects and B2B licensing partnerships in collaboration with legal, finance, operations, sales, and delivery teams.
Coordinate internal and external stakeholders to provide a seamless customer experience from project activation through renewal.
Maintain account plans, forecasts, renewal pipelines, and customer activity in CRM platforms to support proactive account management and business planning.