Account Manager, Enterprise Partnerships & Licensing

X-Rite

3d•$95,000 - $105,000•Remote

About The Position

X-Rite Pantone, a Veralto company, is seeking an Account Manager, Enterprise Partnerships to serve as the primary post-sale relationship owner for Pantone Color Institute (PCI) and Enterprise Licensing customers. This role is responsible for managing client relationships after contract execution, ensuring successful project delivery, and driving customer satisfaction, retention, and long-term account growth. The Account Manager will work closely with Enterprise Sales Directors to act as the primary client contact, coordinating internal teams for seamless engagement execution. Responsibilities include managing PCI consulting projects like brand partnership campaigns, color strategy initiatives, workshops, palette development, and trend forecasting. Additionally, the role will oversee B2B licensing renewals and Custom Color partnerships across various industries, focusing on building strong client relationships, managing renewals, and identifying cross-selling and upselling opportunities to drive sustainable business growth.

Requirements

5–8 years of experience in Account Management, Customer Success, Client Services, or another customer-facing role.
Demonstrated success managing enterprise-level B2B customer relationships.
Experience coordinating complex projects, deliverables, timelines, and stakeholder communication across multiple functions.
Experience supporting customer retention, contract renewals, and account growth initiatives.
Strong communication, organizational, and project management skills.
Experience utilizing CRM tools to manage customer activity, forecasts, and account plans.

Responsibilities

Serving as the primary day-to-day contact for enterprise customers following contract execution.
Building strong relationships with client stakeholders and becoming a trusted advisor throughout the partnership lifecycle.
Activating and coordinating Pantone Color Institute consulting engagements, including brand partnership campaigns, color strategy initiatives, workshops, palette development, and trend forecasting projects.
Partnering with organizations across industries to help them maximize the value of their Pantone investments and partnerships.
Translating client objectives into clear project plans, milestones, timelines, and deliverables while proactively managing risks and expectations.
Leading customer business reviews and strategic check-ins to ensure customers achieve their objectives and realize measurable value from their engagements.
Partnering with Enterprise Sales Directors to support renewals, strengthen long-term customer relationships, and identify opportunities for growth across existing accounts.
Managing Custom Color projects and B2B licensing partnerships while collaborating closely with legal, finance, operations, sales, and delivery teams.
Serving as the central point of coordination across internal and external stakeholders to create a seamless customer experience from project activation through renewal.
Maintaining accurate account plans, forecasts, renewal pipelines, and customer activity within CRM platforms to support proactive account management and business planning.