Account Manager / Designer
About The Position
Empire & Co. is seeking an Account Manager / Designer to support its Mineola, NY / Long Island market. The role blends client relationship management, workplace design, and strategic account oversight. The person in this position will primarily support Long Island clients, with occasional travel to the NYC office for meetings, collaboration, and team engagement. The Account Manager / Designer serves as a trusted advisor to clients by managing accounts, developing workplace and furniture solutions, and delivering a high-quality customer experience from concept through execution. The role partners closely with internal teams to create thoughtful, functional environments while helping drive growth, strengthen client relationships, and expand Empire & Co.’s presence in the market.
Requirements
- Bachelor’s degree in Interior Design, Architecture, Business, or a related field, or equivalent experience.
- 5+ years of experience in commercial furniture, dealership sales, account management, design, or a related industry; preferred.
- Proficiency in CET, AutoCAD, and Microsoft Office Suite.
- Knowledge of contract furniture lines and specification processes.
- Working knowledge of building codes, ADA regulations, National Electrical Code (NEC), and applicable industry standards.
- Ability to read and interpret blueprints, CAD drawings, and construction documents.
- Comfortable visiting job sites to take field dimensions and conduct furniture inventory assessments.
- Excellent creative thinking, problem-solving, and attention to detail.
- Strong organizational skills and demonstrated follow-through.
- Excellent written and verbal communication skills.
- Strong presentation skills and comfort interacting with customers, designers, architects, contractors, and manufacturer representatives.
- Ability to manage multiple priorities and deadlines in a fast-paced environment.
- Self-starter able to work independently while collaborating effectively across teams.
- Ability to travel throughout Long Island and periodically into NYC as business needs require.
Nice To Haves
- Experience working within a commercial furniture dealership environment; strongly preferred.
- Experience with Steelcase products; preferred.
- Experience using Hedberg for quoting; a plus.
Responsibilities
- Build and maintain strong client relationships through proactive communication and strategic account management.
- Serve as the primary point of contact throughout the project and sales lifecycle.
- Keep clients informed about new product offerings, market trends, and workplace solutions.
- Anticipate client needs and provide solution-oriented recommendations.
- Develop forecasts and support strategic account planning.
- Conduct client meetings, site visits, and field verification as needed.
- Communicate Empire & Co.’s story, capabilities, and value proposition.
- Identify opportunities for ancillary products and additional services.
- Negotiate with vendors where applicable to support pricing and profitability.
- Create drawings and specifications in CET, including topicals, furniture plans, and renderings.
- Develop furniture specifications, layouts, finish selections, and digital presentation materials.
- Prepare installation drawings and supporting documentation.
- Conduct field measurements and inventory existing furniture when applicable.
- Revise drawings and specifications as needed throughout project execution.
- Assist in maintaining design department standards and project documentation.
- Collaborate with internal teams to ensure solutions align with client goals and budgets.
- Coordinate with Sales Coordinators, Account Coordinators, Project Managers, and Design teams to support smooth project execution.
- Monitor project progress and maintain accurate internal reporting and documentation.
- Support value engineering efforts and budget alignment discussions with clients.
- Maintain project files and tracking systems as needed.
- Meet deadlines and support deliverables across multiple projects simultaneously.
- Mentor and support junior team members as applicable.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
