Account Manager–Consultant

Study Group

7d•Onsite

About The Position

The Account Manager position is a role managing a portfolio of partner agents. The key deliverable is to build and maintain relationships with our agents to position Study Group as the provider of choice of Higher Education programs. The account manager will be responsible for achieving new student enrolment and profit goals for their portfolio of agents. The role will be measured by a wide range of KPIs including but not limited to; increasing student applicants, market growth & expansion, high value collaboration with the network & partners. This role will also work closely with our university partners for joint activities in local markets, providing market insights for product development.

Requirements

Native country Speaker & Fluent in English
Customer-service orientated and consultative approach to selling
Computer literate
Comfortable in high pressure environments
Excellent presentation, communication and interpersonal skills
Strong organisational skills and demonstrated ability to meet deadlines and targets
Ability to work independently and as part of a team
Familiar to use CRM and data analysis tools like Sales Force, Power BI, etc… to understand the pipeline and business trend, where are area of shortfalls, and where are area of highlights.
Familiar with student recruitment in local market
Familiar with Agents in local market
Able to communicate effectively and influence agents’ decision making process
Be knowledgeable of market demand and trends
Must be sales and result oriented
Be driven and possess a strong desire to achieve new heights
Positive attitude and highly motivated with a strong drive to excel
Strong positive attitude
Sensitivity to cultural and linguistic differences
Adaptability to adjusted working hours
Adaptability to changes in priorities and business needs
Be resilient in times of challenges and under pressure
Results orientated with the ability to successfully deliver on sales, financial and customer satisfaction outcomes
Professional maturity and enthusiasm

Nice To Haves

B2B or Channel Sales experience preferred
Knowledge of international education systems
Experience with Salesforce.com or other Customer Relationship Management (CRM) tools, e.g. Power BI
Cold calling experience preferred

Responsibilities

Development & execution of sales account plans
Pipeline Management – Applicant Generation and Conversion
Work alongside product sales and marketing to understand and identify market trends and opportunities for student recruitment
Capable of managing strong partner network, ensuring adherence to SLAs to improve customers' satisfaction
Recruit new agents and on board them
Represent Study Group and our brands at exhibition and recruitment events
Identify partner growth opportunities and risk profile – active management
Provide high quality product and process training to agents
Monitor competitor activity enabling greater in market competitor awareness and analysis
To be the product subject matter expert in the corresponding country, providing product thought leadership and own assessment of product opportunities (go/no-go)
Creation & execution of a Sales Action Plan with the partner university/s and channel teams.
Accountable for Brand Enablement activities in the market by delivering product education and training across the sales team, Agent, Academic partners and Digital network.
Coordinate university partners’ in-market visits and university-sought market insights
Budget Control including scholarship allocations.