Account Manager, Client Development & Renewals (Texas)

SentinelOne•United States - Remote, TX

10d•$123,250 - $135,000

About The Position

SentinelOne is hiring an Account Manager, Client Development & Renewals to own a portfolio of existing customer accounts in Texas. The role is part of the Client Development / Renewals organization and carries a dual quota for renewal retention and expansion bookings. It is growth-focused: the Account Manager protects the customer base by maintaining healthy, timely renewals and grows it through consultative upsell and cross-sell, identifying whitespace, and expanding customer use of SentinelOne’s product portfolio. The position partners closely with Account Executives, Customer Success Managers, Sales Engineering, and Channel/MSSP partners. Strong expansion results can provide a path toward strategic accounts or AE-track roles.

Requirements

3 to 5 years of experience in renewals, account management, or a customer-facing sales role.
A record of closing upsell and cross-sell opportunities, ideally in SaaS or cybersecurity.
Track record of meeting or exceeding quota, including driving net revenue retention above 100 percent on an individual book of business.
Experience running consultative upsell and cross-sell motions and identifying and closing whitespace within an existing customer base.
Ability to manage multi-stakeholder conversations and negotiations, including direct negotiations with senior or economic buyers.
Ability to identify early signs of churn or downgrade and act before renewal time.
Strong forecasting discipline and CRM hygiene.
Hands-on experience with Salesforce and CPQ or quote tools.
Strong communication and organizational skills, curiosity about customer use cases and products, and a habit of initiating expansion conversations.

Nice To Haves

Experience in SaaS or cybersecurity.
Exposure to Channel/MSSP or two-tier go-to-market models.

Responsibilities

Own a portfolio of existing accounts and meet dual quotas for renewal retention and expansion bookings.
Identify whitespace across SentinelOne’s product portfolio and lead consultative expansion conversations based on customer use cases and outcomes.
Identify expansion triggers, including new use cases, organizational growth, underutilized licenses, and competitive displacement opportunities.
Build repeatable account plans with Customer Success Manager and Sales Engineering partners to map multi-year growth.
Manage renewals end to end, including early quoting, multi-threading, negotiation, and on-time close.
Maintain definitive renewal timelines and predictable forecasts across the account portfolio.
Negotiate commercial terms, including multi-year commitments, with support for the most complex deals.
Identify churn and downgrade risks by monitoring deployment health, usage, support signals, and customer sentiment.
Run save motions for at-risk accounts, involving Customer Success, Support, and leadership as needed.
Flag overdeployment and downgrade exposure and address it before renewal.
Maintain an accurate and transparent forecast across renewal and expansion pipeline.
Keep Salesforce and CPQ/quoting tools current, with accurate stages and defensible pipeline forecasts.
Structure and close deals using approved pricing and quote automation.
Coordinate account coverage with Customer Success Managers to prevent gaps or overlap.
Partner with Account Executives and Sales Engineers on expansion opportunities, and with Channel/MSSP partners on renewal continuity and baseline growth for partner-managed accounts.
Share customer feedback with Product and the broader team, including what is working, what is stuck, and where opportunities exist.