About The Position
Flosum is hiring an Enterprise Account Manager to own a book of enterprise accounts and retained revenue. This is a commercial role focused on renewals, executive relationships, customer retention, and revenue protection—not support ticket management. The role includes customers adopting Flosum’s cloud-native platform and using its sandbox management products to test AI agents in production-ready environments. The account manager will prioritize accounts, identify and address renewal risks, build and execute save plans, defend accounts against competitors and alternative solutions, and make the business case for moving customers from Salesforce-native products to Flosum’s cloud-native platform. The role also involves coordinating internal teams, identifying expansion opportunities for the sales team, and maintaining accurate forecasts and renewal pipeline data in Salesforce. The position offers ownership, access to leadership, and an opportunity to help shape account management at Flosum during a major customer transition to cloud platforms. Compensation is described as competitive base pay plus variable compensation tied to retention.
Requirements
- At least 7 years of experience in enterprise account management, renewals, or customer-facing sales at a B2B software company.
- Experience carrying a significant book of business, ideally $5 million or more in annual recurring revenue, with individual accounts above $250,000.
- Experience selling or renewing complex IT solutions such as DevOps, data protection, security, infrastructure, or developer platforms.
- A demonstrated track record of saving at-risk renewals through executive-level engagement, supported by results.
- Strong commercial and negotiation skills, including pushing for multi-year terms and handling difficult conversations about price and value.
- Knowledge of how NRR and GRR are calculated and how account management affects them.
- Clear, concise written and verbal communication skills, including the ability to brief a CIO in five minutes.
Nice To Haves
- Experience in the Salesforce ecosystem.
Responsibilities
- Own renewals across a book of enterprise accounts and protect recurring revenue.
- Build relationships with decision-making executives, including CIOs, CTOs, VPs of Engineering, and heads of Salesforce platforms.
- Identify renewal risk early, develop save plans, and execute them with urgency.
- Make the business case for transitioning customers from Salesforce-native products to Flosum’s cloud-native platform.
- Defend accounts against competitors, in-house builds, and new enterprise architectures.
- Coordinate product, support, engineering, and customer success teams to address customer needs.
- Identify expansion opportunities and hand them to the sales team with a clear plan.
- Maintain accurate forecasts and a clean renewal pipeline in Salesforce.
Benefits
- Competitive base compensation plus variable compensation tied to retention.
- Real ownership, direct access to leadership, and room to build how account management works at Flosum.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
