Construction Client Manager, Texas

Doxel•Austin, TX

9d•$90,000 - $110,000•Remote

About The Position

Doxel is hiring a Construction Client Manager to help General Contractors and construction owners adopt its computer vision and AI platform. The role works directly with strategic customers, using construction industry experience to guide technology adoption, maximize platform usage, and demonstrate customer value. The position is remotely based in the Austin or Dallas metro areas and requires regular weekly travel, including travel to jobsites of up to 50%.

Requirements

At least 5 years of experience in commercial construction in a role such as project engineer, project manager, scheduler, superintendent, or project controls.
Knowledge of processes and procedures followed by General Contractors.
Comfort using modern technology to manage and communicate with customers.
Proactive and self-motivated, with a strong aptitude and willingness to learn new technologies.
Able to adapt to different work settings and execute with minimal oversight.
Experience working in ambiguous environments and handling varied responsibilities.
Willingness to contribute to solving challenges wherever they arise.
Willingness to travel weekly, up to 50%, to jobsites to build rapport and drive customer results.

Responsibilities

Serve as a trusted advisor to strategic customers and drive customer impact and success.
Become a subject matter expert on Doxel products and help customers adopt the technology.
Share best practices and guide customers in using technology to improve efficiency.
Lead monthly and quarterly business reviews with executive stakeholders.
Document feature requests, validate minor bugs, and escalate technical requests to engineering leads.
Gather customer feedback and identify trends, pain points, and areas of friction.
Develop best practices and FAQs to support customers consistently.
Escalate and triage high-priority customer situations.
Foster broad adoption of the Doxel platform.
Partner with customer stakeholders and field teams to demonstrate product impact and value.
Help customers use Doxel’s dataset to drive efficiencies and ask effective questions of their teams.
Conduct customer site visits, trainings, and discovery at large commercial construction projects.
Represent Doxel’s company core values: Take Ownership, Be Decisive, Be Humble, Have Empathy, and operate with Intellectual Honesty.