Construction Client Manager, Texas

Doxel•Austin, TX

7d•Remote

About The Position

Doxel is hiring a Construction Client Manager to help customers adopt and effectively use its computer vision and AI platform for construction progress tracking. The role works directly with strategic customers, including general contractors and owners, to build relationships across project field teams and executive stakeholders, demonstrate the value of Doxel’s products, and maximize customer usage, adoption, and value. The position is remotely based in the Austin or Dallas metro areas and requires regular weekly travel, including site visits and travel of up to 50% to jobsites. The Construction Client Manager serves as a trusted advisor and product subject matter expert, guiding customers through technology adoption and helping them use Doxel’s data to improve efficiency and project outcomes. The role leads business reviews, gathers and shares customer feedback, helps resolve customer issues, and works with internal engineering leads on technical requests. Success involves developing strong product knowledge, conducting customer discovery and training at major commercial construction projects, and helping stakeholders ranging from project engineers to VPs of Construction realize the impact of Doxel’s capabilities. Doxel describes itself as a remote-first company for most roles and offers a competitive base salary and equity package. The stated salary range for this position is $90,000–$110,000 per year, with pay based on factors including location, skill level, qualifications, competencies, and experience.

Requirements

At least 5 years of experience in the commercial construction industry as a project engineer, project manager, scheduler, superintendent, and/or in project controls.
Knowledge of processes and procedures followed by general contractors.
Comfort with modern technology for managing and communicating with customers.
Proactive and self-motivated, with a high aptitude and willingness to continually learn new technologies.
Adaptability to various work settings and strong personal initiative to execute with minimal oversight.
Experience operating in ambiguity and handling a variety of responsibilities day to day.
Willingness to contribute to solving challenges wherever they arise.
Willingness and ability to travel weekly, up to 50%, to jobsites.
Remote residence in either the Austin or Dallas metro area.

Responsibilities

Act as a trusted advisor to strategic customers and drive customer impact and success.
Become a subject matter expert on Doxel’s products and help customers understand their capabilities.
Share best practices and guide customers through technology adoption to improve efficiency.
Lead monthly and quarterly business reviews with executive stakeholders.
Document feature requests, validate minor bugs, and escalate technical requests to engineering leads as needed.
Gather customer feedback and identify trends, pain points, and areas of friction.
Develop best practices and FAQs to help customers effectively and consistently.
Escalate and triage high-priority customer situations.
Drive customer usage, adoption, and value of the Doxel platform.
Partner with customer stakeholders and field teams to demonstrate the impact of Doxel’s products and services.
Help customers use Doxel’s dataset to drive efficiencies and ask effective questions of their teams.
Conduct site visits, trainings, and discovery with customer field teams at commercial construction projects.
Travel regularly, including weekly visits to jobsites, to build rapport and drive customer results.
Live Doxel’s core values: Take Ownership, Be Decisive, Be Humble, Have Empathy, and operate with Intellectual Honesty.