Account Manager Business Development – Therapeutic cellular solutions

American Red Cross•Statewide, PA, PA

3d•$80,000 - $90,000•Remote

About The Position

The Account Manager Business Development – Therapeutic Cellular Solutions partners with Business Development to support customer relationships, contract administration, and business growth initiatives in healthcare, biotechnology, and cell therapy markets. As a central resource for assigned customer portfolios, the role manages account activity, customer information, and contractual documentation throughout the customer lifecycle. The position supports customer agreements from development through execution and renewal, including coordinating contract reviews, managing redlines, and facilitating timely completion of contractual processes. It also supports business development by evaluating inbound opportunities, assessing lead viability, and helping convert qualified prospects into new business opportunities. The Account Manager conducts market and customer research, analyzes business trends, and contributes to initiatives that support revenue growth, customer retention, and expansion. The role works with commercial and technical teams and supports customer onboarding, agreement implementation, and operational excellence. The position is remote, and the selected candidate must reside in the United States.

Requirements

Bachelor’s degree required.
At least 3 years of relevant professional experience.
Demonstrated experience managing, administering, negotiating, or supporting customer contracts, service agreements, statements of work, master service agreements, or other contract-driven business relationships.
Experience serving as the primary point of contact for customer accounts and building long-term client relationships.
Experience interpreting contractual requirements, managing deliverables, and ensuring compliance with customer commitments.
Experience collaborating with operational, scientific, technical, and commercial teams to support customer programs and resolve issues.
Technical communication experience in a scientific or healthcare environment.
Strong operational collaboration and cross-functional partnership skills.
Proven problem-solving and issue-resolution capabilities.
Ability to interpret contractual obligations and communicate requirements effectively to internal and external stakeholders.
Advanced proficiency with Microsoft Office applications, particularly Excel.
Strong technical communication skills and ability to work effectively in a team environment.
Ability to travel 10–25%.
Must reside within the United States.

Nice To Haves

Bachelor’s degree in Life Sciences, Biology, Chemistry, or a related scientific discipline.
Experience supporting contract-based customer relationships within scientific, clinical, manufacturing, or healthcare organizations.
Familiarity with Cell & Gene Therapy, regenerative medicine, advanced therapies, or related biomedical products and services.

Responsibilities

Serve as the primary account manager for assigned customer accounts, maintaining relationships, coordinating internal resources, supporting customers, and promoting account retention.
Support contract management for new and existing customers, including amendments, renewals, execution, and ongoing compliance with contractual obligations.
Analyze customer needs, market trends, and business performance data to identify growth and expansion opportunities and contribute to strategic account planning with Business Development.
Collaborate with Business Development, Operations, and cross-functional teams on new business development, customer onboarding, and implementation of customer agreements.
Build relationships with customers, external stakeholders, and strategic partners to support satisfaction, business continuity, and growth while advancing the Red Cross mission.
Identify account management, customer experience, and contract administration process improvements and support implementation of solutions.
Develop and distribute customer communications, account updates, and marketing materials to increase awareness of services, customer engagement, and support for business initiatives.
Work with Business Development, Operations, Legal, Finance, and other stakeholders on customer onboarding, contract implementation, business expansion, and operational excellence.
Evaluate inbound opportunities and assess lead viability to help convert qualified prospects into new business.
Conduct market and customer research, analyze business trends, and contribute to revenue growth, retention, and expansion initiatives.