Account Manager Administrator

HEICO•Opa Locka, FL

About The Position

Sherwood Aviation is seeking an Account Manager Administrator to provide administrative, operational, and customer service support to its Account Management department. The position supports customer accounts, processes orders, maintains accurate records, coordinates internal communications, and responds to customer inquiries in a fast-paced aviation environment. The ideal candidate is organized, detail-oriented, able to manage multiple priorities, and committed to professionalism, accuracy, and customer satisfaction. The role also supports the handling and maintenance of aviation-related documentation, including Certificates of Conformity (COC), FAA Form 8130-3, EASA Form 1, and traceability records. The administrator coordinates with Quality Assurance to ensure documentation meets customer and regulatory requirements and assists with documentation requests for customer audits and inspections. Sherwood Aviation offers competitive compensation and benefits, including health, vision, and dental insurance; a 401(k) with company match; disability and life insurance; flexible spending accounts; and paid vacation, sick, and holiday time.

Requirements

High school diploma or equivalent required.
At least 2 years of administrative, sales support, customer service, or account management experience preferred.
Proficiency in Microsoft Office, including Word, Excel, Outlook, and Teams.
Ability to work collaboratively with cross-functional teams in a fast-paced aviation environment.
Ability to sit for extended periods while working at a computer.
Ability to occasionally lift up to 20 pounds.
Ability to travel occasionally for shows, training, or company meetings, if required.

Nice To Haves

Previous experience in aviation, aerospace, aircraft parts distribution, or MRO operations is strongly preferred.
Experience with ERP systems and order processing software is preferred.

Responsibilities

Provide daily administrative support to Account Managers.
Assist with managing customer accounts and maintaining accurate customer information.
Respond to customer inquiries about quotations, purchase orders, pricing, product availability, and delivery schedules.
Communicate with customers about order updates and address concerns.
Assist Account Managers with customer follow-ups and account-related activities.
Support customer relationship management initiatives to promote customer satisfaction and retention.
Obtain, review, and organize aviation-related documentation, including Certificates of Conformity (COC), FAA Form 8130-3, EASA Form 1, and applicable traceability records.
Coordinate with Quality Assurance to ensure documentation meets customer and regulatory requirements.
Verify that required documentation is available and properly maintained for customer orders.
Support compliance with company procedures, customer specifications, and applicable aviation industry standards.
Assist with documentation requests related to customer audits and inspections.