Account Administrator

'47•Westwood, MA

10h•$50,000 - $55,000

About The Position

The Account Administrator services the Custom Order business for internal and external customers and supports the Key Account and Customer Service departments. The role provides order, item-image, UPC-sheet, and related administrative support while delivering a high-quality customer experience. The position handles customer-service inquiries, supports assigned colleagues with daily operations, requests and uploads product images, gathers order setup information, and assists with custom orders. It monitors orders from initial contact through shipment, maintains item and account records, manages ticketing and invoice documentation, coordinates return authorizations and shipment discrepancies, and provides tracking information. The Account Administrator also coordinates inventory moves within the distribution center and communicates with assigned Account Service Representatives as needed. Other duties may be assigned.

Requirements

Bachelor’s degree.
Strongly preferred: 2–3 years of customer service experience.
Strong writing, mathematical, and communication skills.
Highly organized, energetic, and able to multitask.
Strong computer skills, including Microsoft Office programs; Excel review.
Ability to speak clearly, effectively, and openly in person and on the phone.
Demonstrated commitment to teamwork and customer satisfaction.

Responsibilities

Handle customer concerns in a timely manner, including requests for invoice copies and tracking information.
Assist assigned colleagues with day-to-day operations.
Request images for items sold online or as directed by colleagues.
Upload images to customer FTP sites for ecommerce business.
Gather order setup data, including cost and ticketing information.
Assist internal departments and external customers with placing domestic, overseas, and out-of-stock orders.
Understand and support the order cycle from initial contact through shipment.
Monitor orders in the system to ensure customer satisfaction.
Maintain an updated item master.
Manage ticketing bibles and invoice catalogs for all orders.
Manage return authorizations and shipment discrepancies.
Ensure account bibles are updated and distributed to relevant departments, including ticketing, packing, stock positions, and online business.
Maintain in-depth knowledge of systems and processes.
Request and manage inventory moves within the distribution center.
Provide tracking information.
Communicate daily with assigned Account Service Representatives as needed.
Perform other duties and responsibilities as directed.