Account Manager Administrator
About The Position
Sherwood Aviation, a provider of component repair and overhaul, sales and OEM distribution, engineering and manufacturing, and training and technical support services, is seeking an Account Manager Administrator for its Account Management department. The role provides administrative, operational, and customer service support in the aviation industry. It supports customer accounts, order processing, recordkeeping, internal coordination, and timely responses to customer inquiries. The ideal candidate is organized, detail-oriented, able to manage multiple priorities in a fast-paced environment, and committed to professionalism, accuracy, and customer satisfaction.
Requirements
- High school diploma or equivalent.
- At least 2 years of administrative, sales support, customer service, or account management experience is preferred.
- Proficiency in Microsoft Office, including Word, Excel, Outlook, and Teams.
- Ability to work collaboratively with cross-functional teams in a fast-paced aviation environment.
Nice To Haves
- Previous experience in aviation, aerospace, aircraft parts distribution, or MRO operations is strongly preferred.
- Experience with ERP systems and order processing software is preferred.
Responsibilities
- Provide daily administrative support to Account Managers.
- Assist with managing customer accounts and maintaining accurate customer information.
- Respond to customer inquiries regarding quotations, purchase orders, pricing, product availability, and delivery schedules.
- Communicate with customers about order updates and address their concerns.
- Assist Account Managers with customer follow-ups and account-related activities.
- Support customer relationship management initiatives to promote customer satisfaction and retention.
- Obtain, review, and organize aviation-related documentation, including Certificates of Conformity (COC), FAA Form 8130-3, EASA Form 1, and applicable traceability records.
- Coordinate with Quality Assurance to ensure documentation meets customer and regulatory requirements.
- Verify required documentation is available and properly maintained for customer orders.
- Support compliance with company procedures, customer specifications, and applicable aviation industry standards.
- Assist with documentation requests related to customer audits and inspections.
Benefits
- Health insurance
- Vision insurance
- Dental insurance
- 401(k) with company match
- Disability insurance
- Life insurance
- Flexible spending accounts
- Paid vacation
- Paid sick time
- Paid holidays
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
