Account Administrator

Carvana•Cicero, NY

About The Position

The Account Administrator is responsible for the administrative management of customer accounts and reports to the Commercial Accounts Manager (CAM) or a designated leader. The role serves as the primary administrative contact for commercial and dealer partners, ensuring financial, inventory, and sale-day activities are completed accurately and provide a seamless customer experience. This position supports daily account operations, inventory monitoring and reporting, sale preparation, financial reconciliation, and sales administration. It requires customer-service skills, accuracy with financial and vehicle data, and collaboration with internal teams and external vendors in a fast-paced environment. The role involves both indoor and outdoor working conditions and light to medium physical work.

Requirements

High school diploma or GED preferred.
Must be at least 18 years old and have a valid driver's license that meets the requirements.
Ability to safely drive a variety of vehicle makes, models, and sizes.
One to three years of administrative, accounting, or customer service experience required.
Proficiency with Microsoft Office, including Excel and Word, and ability to learn internal inventory management and billing systems.
Basic understanding of invoicing and accounts receivable processes.
Strong customer service skills and professional verbal and written communication.
Organization and ability to manage financial data, invoicing, and complex reporting.
High degree of accuracy while multitasking in a fast-paced environment.
Transaction reconciliation and inventory-tracking skills.
Ability to collaborate with internal departments and external vendors.
Ability to manage deliverables and metrics against aggressive targets and timelines.
Ability to read, write, speak, and understand English.

Nice To Haves

Automotive or auction industry experience.

Responsibilities

Manage daily account operations, including customer communication, invoicing, accounts receivable, and payment processing.
Monitor and report inventory before and after sales; keep company systems accurate and coordinate follow-up with internal teams and vendors, including dispatch logistics.
Prepare for and support sale execution, including lineup management, fee posting, and reconditioning activities.
Reconcile transactions after auction activities to ensure account records are accurate.
Provide administrative support to the sales team and help resolve customer inquiries or account discrepancies.
Maintain accurate vehicle information, customer records, and transaction history in company systems.
Follow company policies, administrative standards, and state and federal laws.
Perform other duties assigned by the designated manager.