Account Administrator

Amphenol Borisch Technologies•Grand Rapids, MI

About The Position

The Account Administrator supports Key Account Managers and Senior Program Management to help ensure customer products are produced, shipped, and delivered as promised. The role maintains customer and purchase order information, coordinates documentation and shipping requirements across teams, tracks requests and shipments, and supports forecasting, invoicing, and risk escalation.

Requirements

High school diploma or GED.
Strong organizational and administrative skills.
Excellent attention to detail and data.
Ability to multitask and work in a fast-paced environment.
Excellent computer skills, including Microsoft Office.
Ability to work additional hours and a flexible schedule.

Nice To Haves

Experience in a customer service or customer support role.

Responsibilities

Become familiar with purchase order requirements and/or long-term agreements to ensure compliance with internal and customer standards, processes, and procedures.
Work with cross-functional teams to ensure customer-specific technical and shipping documentation is created, communicated, and distributed.
Prepare and maintain documentation for incoming repair products, including associated invoice records.
Communicate daily with Key Account Managers and Program Management to ensure customer information and purchase order requirements are accurate and up to date.
Maintain customer requests, internal promise dates, and shipments in company systems and customer portals, escalating when shipments may be affected in on-time delivery.
Work with the Accounting Department on past-due accounts and follow up on invoice issues when needed.
Assist with data gathering and analysis for 12-month forecast projections.
Enter and update jobs as needed.
Perform risk management and escalate issues appropriately to a Key Account Manager or Program Management.
Perform other tasks and projects assigned by Program Management.