Account Administrator

Lockton • Minneapolis, MN

6d

About The Position

The Account Administrator supports client account servicing by responding to routine client inquiries, maintaining records of communications and issue resolutions, and referring complex matters to senior staff. The role reviews and processes policies and endorsements, supports renewals and financial reporting, handles policy changes and client invoicing, and maintains client, carrier, and data-management records. It also involves researching industry trends and governmental regulations, assisting with insurance brokerage and account-servicing processes, and completing other responsibilities as needed.

Requirements

• Bachelor’s degree in Business Administration or a related field and/or equivalent years of experience.
• Up to three years of client services experience is required.
• Strong knowledge of Microsoft Office Suite, including Word, Outlook, Excel, and PowerPoint.
• Strong verbal and interpersonal communication skills.
• Understanding of industry trends and governmental regulations.
• Ability to complete continuing education requirements as needed.
• Ability to attend company, department, and team meetings as required, including industry training sessions.
• Ability to comply with company policies and procedures and proactively protect confidential client and company information.
• Ability to organize work efficiently and manage time to meet deadlines.
• Ability to travel by automobile and aircraft.
• Ability to use office equipment such as a computer, keyboard, calculator, photocopier, and facsimile machine.
• Ability to work at a computer for a prolonged amount of time.
• Ability to work outside normal business hours as needed.
• Legally able to work in the United States.

Responsibilities

• Respond to routine client inquiries, document communications and issue resolutions, and refer complex inquiries to more senior staff.
• Prepare written correspondence and make telephone calls to underwriters as requested by senior staff.
• Review and process policies and endorsements for accuracy of coverage, policy content, and form completion.
• Evaluate proposal policies against checklist criteria and notify senior staff of missing items or concerns.
• Assist with renewals by requesting and gathering enrollment, volume, and benefit summary reports.
• Help produce employee communications, including newsletters, bulletins, and overhead presentations, as requested by senior staff.
• Assist with renewal financial reporting by gathering and compiling client details.
• Execute requested policy changes.
• Assist periodically with loss-run requests.
• Extend expiring binders as requested by senior staff.
• Respond to requirements generated by the Renewal Assistance Program report and update the report when tasks are completed.
• Assist with upkeep of carrier product information.
• Enter data into the data management system and audit it for accuracy, completeness, and conformity to established procedures.
• Maintain client records.
• Compile preliminary numbers for promulgating experience modification and order worksheets.
• Issue and process client invoices.
• Assist with researching invoice and billing errors.
• Develop an understanding of the insurance brokerage business and account-servicing processes.
• Research industry trends and governmental regulations.
• Perform other responsibilities and duties as needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level