Account Growth Manager (South Central)

Lands' End•,

About The Position

The Account Growth Manager owns a defined book of school accounts within an assigned Pod and is responsible for revenue growth, retention, exclusive conversion, and successful contract renewals. The role builds trusted partnerships, expands customer spend, improves program adoption, identifies risk early, and increases long-term customer value. The Account Growth Manager collaborates with the Business Development Executive on new wins and Customer Success Specialists on execution and customer experience to support a cohesive customer lifecycle across the Pod. The assigned region is South Central, including Kansas, Oklahoma, Arkansas, Louisiana, and Texas. The position requires travel for school events and other engagements, based on school calendars and event schedules.

Requirements

Bachelor’s degree in Sales Management, Finance, Business Administration, or equivalent experience.
Four to six years of relevant professional experience in client management, account management, inside sales, or growth-focused customer success.
Must live within the South Central region: Kansas, Oklahoma, Arkansas, Louisiana, or Texas.
Ability to sit for long periods of time.
Ability to lift up to 30 pounds.
Ability to travel 15 or more days per year based on school calendars and event schedules.
Proficiency in core responsibilities and tasks within the role.
Ability to work independently on routine tasks with limited supervision and collaborate effectively with peers.

Nice To Haves

Professional certifications are a plus.

Responsibilities

Grow year-over-year revenue across assigned accounts through strategic selling, expansion, and program optimization.
Convert qualified non-exclusive accounts into exclusive, contracted partnerships.
Analyze account data to identify growth drivers, risk indicators, and upsell opportunities.
Lead renewal conversations and pricing strategy in partnership with the Sales Manager.
Serve as the primary relationship owner for assigned school leaders and program influencers.
Conduct recurring business reviews, needs assessments, and roadmap planning.
Develop fluency in the assigned Pod’s private and parochial school landscape to tailor the growth approach.
Represent Lands’ End at regional school events, association engagements, and conferences.
Partner with the Business Development Executive to ensure a seamless onboarding transition following new customer acquisition.
Engage Customer Success Specialists in proactive planning for product, service, and operational execution.
Provide actionable customer intelligence to product, demand planning, marketing, and merchandising teams.
Work independently on routine tasks, contribute to team projects, and collaborate effectively with peers.