Account Growth Manager

StubHub•New York, NY

About The Position

StubHub is seeking a strategic Account Manager to drive growth and business development for key accounts. This role involves building client relationships, negotiating new and existing business, developing growth strategies, and developing opportunities for cross/upsell.

Requirements

Bachelor's degree in business administration or marketing preferred.
2 to 3 years of experience in B2B or B2C account management, retention, and relationship management.
Ability to act as a main point of contact and advocate for clients while also maintaining what’s best for the business.
Be as proactive as possible in supporting and identifying potential issues before they become problems and working to resolve them proactively.
Strong interpersonal and communication skills, both written and verbal.
Proficiency in Salesforce software and Microsoft Office Suite (Excel, PowerPoint, Word).

Responsibilities

Serve as the primary point of contact for clients, managing day-to-day communications and fostering long-term partnerships.
Understand and anticipate client needs, goals, provide solutions, and ensure high levels of satisfaction through ongoing support and engagement.
Address client concerns, resolve problems quickly and efficiently while maintaining a high level of professionalism.
Stay informed about our competitors and the market as well as being able to do thorough competitive analysis.
Gather and analyze feedback on how clients' accounts are performing to enhance product development and the customer experience.
Manage and track account’s performances to be able to see if there is any room left for improving the warmth of that account and how it can be transferred over to our sales team to potentially upsell/cross sell with certain clients.
Work cross functionally with our team of sales executives on these accounts to provide both support and opportunities for account growth.
Complete detailed notes and reporting on our CRM (Salesforce) to create a complete view of the customer's history, needs, and interactions to help maintain continuity in the customer experience.