Account Growth Manager

Mend.io•Dallas, TX

23h

About The Position

We are redefining how modern organizations secure software from open source and custom code to AI-generated components. As the creators of the first AI Native AppSec Platform, we help global enterprises stay safe, fast, and compliant in an era of AI-driven development. Our platform combines intelligent automation, deep risk visibility, and developer-first experiences, shaping the future of application security. We are also committed to building a collaborative, empowering workplace. If you are excited about this role but do not meet every requirement, we encourage you to apply. Your perspective could be exactly what we need! As an Account Growth Manager, you own the customer relationship end-to-end. Starting from ensuring our customers are getting real, measurable value out of our offerings, to securing the renewals and identifying where Mend can go deeper in each environment. You will carry a book of 40-55 accounts and be accountable for both gross retention and expansion revenue.

Requirements

3-6 years in a customer-facing role that combined relationship management with a commercial outcome (CSM with renewal quota, Renewal AM, Technical Account Manager, or similar).
Experience managing the full renewal motion: forecasting, negotiating, and closing.
Comfortable navigating technical conversations about DevSecOps, CI/CD pipelines, or software security.
Proven ability to identify and progress expansion opportunities from within an existing customer base.
Strong written and verbal communication; can flex between an engineering audience and a VP in the same day.

Nice To Haves

Familiarity with SCA, SAST, or application security tooling.
Experience with SDLC tools (GitHub, GitLab, Jenkins) or cloud environments (AWS, Azure, GCP).
Background in B2B SaaS security or developer tooling.

Responsibilities

Own the customer relationship end-to-end.
Ensure customers are getting real, measurable value out of offerings.
Secure renewals and identify opportunities for Mend to go deeper in each environment.
Manage a book of 40-55 accounts.
Be accountable for both gross retention and expansion revenue.
Complete health reviews on the entire book of accounts.
Identify top accounts at risk and have active mitigation plans in place.
Close renewals on or above target.
Source expansion opportunities from technical conversations.
Manage renewal pipeline and quota: forecast accurately, close on time, and document risks early.
Identify upsell and cross-sell opportunities through technical discovery and surface them into a deal.
Run regular business reviews, track adoption and utilization metrics, and flag churn signals before they escalate.
Serve as a knowledgeable resource on how Mend fits into a customer's SDLC.
Escalate customer issues with support and engineering.
Translate field feedback into structured input for Product and Engineering.