Account Executive

Valet Living•Shaft, MD

14d•$50,000 - $70,500•Remote

About The Position

Valet Living is seeking an Inside Account Executive to manage a portfolio of up to 500 multifamily accounts across multiple markets. The role focuses on protecting revenue and client relationships by driving retention, reducing churn, securing contract renewals, and identifying opportunities to grow existing accounts. The Account Executive serves as the primary client contact, addresses service concerns in partnership with operational teams, and uses Salesforce to organize account activity and monitor account health. This is a 100% remote position, with preference for candidates in the CST time zone. On-target earnings are $70,000–$98,700, with a salary range of $50,000–$70,500 and uncapped monthly incentives based on retention and upsell performance. A monthly guarantee is provided during the ramp-up period. Final compensation depends on factors including location, experience, and skills; OTE varies with performance. The application window is anticipated to close 60 days after the posting date.

Requirements

At least 1–2 years of experience in B2B sales or account management; high-volume portfolio experience is ideal.
Strong verbal and written communication skills, with the ability to influence and solve problems effectively.
Excellent time-management and organizational skills, including the ability to prioritize in a fast-paced environment.
Ability to collaborate cross-functionally with sales and operations teams to solve problems and meet client needs.
Proficiency in Microsoft Office Suite.

Nice To Haves

Salesforce experience.
Multifamily or service-industry experience.
Bachelor’s degree in Business, Communications, Marketing, or a related field.
Experience managing a high-volume client portfolio.

Responsibilities

Manage a large portfolio of multifamily accounts and develop strategies to support retention, client satisfaction, and contract renewals.
Serve as the lead point of contact for client interactions and build strong, lasting relationships across the portfolio.
Identify and communicate upsell opportunities and potential new business to sales partners.
Respond to service issues, resolve escalations, and proactively address client concerns with operational partners.
Use Salesforce to manage workflows, identify at-risk accounts, and prioritize outreach based on service performance and client needs.
Collaborate with field operations and sales teams to develop solutions and facilitate service recoveries.
Document client interactions, issue resolutions, and contract updates to maintain visibility into account health and performance.

Benefits

Medical, dental, and vision coverage for employees and their families.
Health savings account with employer contributions and flexible spending accounts.
Flexible time off with no preset accruals.
10 company-paid holidays.
401(k) with company match.
Life and disability insurance, AD&D, and business travel coverage.
Tuition reimbursement up to $5,250 per year and access to an online education center.
Referral bonuses.
Pet insurance.
Associate assistance programs.
Discount programs, rewards, and recognition.
Free access to Torch Fitness virtual programs.
Uncapped monthly incentives based on retention and upsell success.
Monthly guarantee during the ramp-up period.