Account Executive -PRS

Lockton•Overland Park, KS

About The Position

The Account Executive maintains and strengthens Lockton’s relationships with existing clients through proactive, creative, and ongoing contact. The role understands client account needs and provides strategic planning and consulting, including RFP development, vendor response coordination and analysis, and client recommendations. It consults with clients on investment options, vendor services, fees, strategies, and goals, as well as large claims, utilization results, and monthly claims experience. The position supports revenue goals and profitability reviews, develops relationships with carriers and other providers, oversees client-vendor issue resolution, coordinates market selection for new and renewal business, and generates opportunities through cross-selling. It may coordinate day-to-day account administration and support services. The Account Executive also shares industry knowledge, mentors and trains junior staff, and researches industry trends, product development, and government regulations.

Requirements

Bachelor’s degree in Business Administration or a related field, and/or equivalent years of experience.
Typically more than 7 years of client services experience.
Strong knowledge of Microsoft Office Suite, including Word, Outlook, Excel, and PowerPoint.
Strong verbal and interpersonal communication skills.
Strong working knowledge of and experience in the brokerage industry.
Understanding of industry trends and governmental regulations.
Ability to complete continuing education requirements as needed.
Ability to attend company, department, and team meetings as required, including industry training sessions.
Ability to comply with company policies and procedures and proactively protect the confidentiality of client and company information.
Ability to organize work efficiently and manage time to meet deadlines.
Ability to travel by automobile and aircraft.
Ability to use office equipment, including a computer, keyboard, calculator, photocopier, and facsimile machine.
Ability to work at a computer for a prolonged amount of time.
Ability to work outside normal business hours as needed.
Legally able to work in the United States.

Responsibilities

Maintain and enhance relationships with existing clients through proactive, creative, and ongoing contact.
Understand the requirements and needs of client accounts.
Provide strategic planning and consulting advice, including producing requests for proposal, coordinating vendor responses, analyzing and comparing responses, and preparing client reports with recommendations.
Consult with clients on investment options, vendor services, fees, strategies, and goals.
Consult regularly with clients about large claims, abnormal utilization results, and monthly claims experience.
Review and issue profitability analyses on fee-at-risk proposals.
Assist in establishing and achieving revenue goals for existing and new business.
Provide input into policies, procedures, and operating and strategic plans within the area of specialty.
Develop and maintain working relationships with carriers, broker servicing networks, and other providers.
Oversee issue resolution between clients and vendors.
Coordinate market selection for new and renewal business on designated accounts.
Initiate and duplicate new business report activities.
Generate new business opportunities through cross-selling.
Negotiate program terms and costs.
May coordinate day-to-day administrative activities among those servicing client accounts, including support services such as claims and loss control.
Provide department associates with information, concepts, techniques, and programs to improve their working knowledge.
Mentor and train junior-level staff.
Research and understand industry trends, product development, and government regulations.
Perform other responsibilities and duties as needed.