Account Manager -PRS

Lockton•Kansas City, MO

2d•Hybrid

About The Position

The Account Manager provides operational and service support for complex insurance programs serving single- and multi-family office clients. Working closely with Account Executives, carrier partners, and internal service teams, the role supports timely and accurate program administration and contributes to a consistent, high-quality client experience. The position supports a national Family Office practice and offers opportunities to collaborate with experienced professionals, develop specialized industry expertise, and contribute to a service model focused on operational excellence and long-term client relationships. The team supports professional growth through mentorship, training, continuing education, and opportunities to expand technical and industry knowledge. This is a hybrid position combining workplace flexibility with opportunities for collaboration.

Requirements

Property & Casualty license required or ability to obtain within an established timeframe, where permitted by law.
Knowledge of personal insurance coverages, policy administration, carrier processes, and billing practices.
Strong organizational, analytical, and communication skills.
Ability to manage multiple priorities while maintaining attention to detail and accuracy.
Proficiency with Microsoft Office applications and agency management systems.
A collaborative approach to working with colleagues, clients, carriers, and business partners.
Strong organizational, problem-solving, and time-management skills.
Commitment to accuracy, responsiveness, and high-quality work.
Ability to adapt to changing priorities in a fast-paced environment.
Desire to learn, develop technical expertise, and contribute to a team-oriented culture.

Nice To Haves

Experience in insurance servicing, account management, or a related insurance role.
Experience supporting high-net-worth, ultra-high-net-worth, Family Office, or similarly complex insurance programs.

Responsibilities

Partner with Account Executives to support the servicing and administration of Family Office accounts.
Process policy endorsements, coverage changes, renewals, cancellations, and other servicing requests.
Coordinate billing inquiries, premium payments, carrier follow-up, and related account servicing activities.
Prepare and distribute insurance documents, including auto ID cards, certificates of insurance, evidence of coverage, and policy-related materials.
Review policy documents and endorsements for accuracy and completeness.
Assist with renewal preparation, coverage comparisons, underwriting submissions, and carrier communications.
Monitor and coordinate outstanding underwriting requirements and policy deliverables.
Maintain accurate and timely account documentation within agency management systems.
Collaborate with internal teams and carrier partners to support account servicing needs and operational excellence.
Support Account Executives in identifying opportunities to enhance insurance solutions and services within existing client relationships.