Account Executive

Rightway•Miami, FL

11d•$125,000 - $145,000•Remote

About The Position

Rightway is seeking a dynamic and experienced Account Executive for its Pharmacy Benefit Management (PBM) team. The role manages key client relationships through a consultative approach, supports delivery of high-quality pharmacy benefits, and drives client satisfaction. It requires a strong understanding of PBM services and the ability to communicate effectively while managing complex accounts. The Account Executive is the primary contact for day-to-day operational inquiries and maintains relationships with clients, client representatives, and internal account-team members. The role coordinates client meetings and business reviews, supports new client transitions from implementation to ongoing management, and gathers requirements for annual open enrollment. It also works with operations teams and vendor partners to deliver contractual requirements accurately and on time, address issues and risks, and identify preventative measures. The position provides ongoing support to Rightway partners on plan design, inquiries, claims, benefits, and enrollment issues. The Account Executive also helps educate client employees about Rightway’s PBM solution through webinars, training, and other forums, and provides clients with insights about industry trends. The role is remote or based in Dallas, Texas; travel to client sites for open enrollment or benefit fairs may be required.

Requirements

Bachelor’s degree required.
5–8 years of experience in pharmacy operations.
Solid client management skills and pharmacy benefit knowledge.
Effective and creative problem-solving skills and the ability to prioritize and manage through change.
Strong communication, organization, consultative, and presentation skills.
Ability to bring stakeholders together to identify solutions to challenges.
Ability to lead projects and influence others without direct reporting-line authority.
Basic knowledge of spreadsheet tools such as Excel or Google Sheets and presentation tools such as PowerPoint or Google Slides.
Detail-oriented approach.

Nice To Haves

Master’s degree.

Responsibilities

Manage the overall relationship with assigned PBM clients, including ongoing client touchbases, contract deliverables, client inquiry tracking, escalation resolution, and client satisfaction.
Maintain regular contact with clients, client representatives, and internal account-team members regarding pharmacy operations.
Serve as the initial point of contact for day-to-day operational inquiries from clients and internal team members acting on clients’ behalf.
Lead and facilitate client meetings, including quarterly and annual business reviews.
Partner with the Implementation Team during new client implementations to support a seamless transition to post-launch client management.
Gather client requirements for annual open enrollment, including benefit changes and customized requirements.
Participate in client webinars, training, and other forums to educate employees about Rightway’s PBM solution; travel to client sites for open enrollment or benefit fairs may be required.
Identify issue trends and work with operations teams and vendor partners on preventative measures.
Coordinate with operations teams and vendor partners to ensure requirements and deliverables are met and sent to clients accurately and on time.
Track and identify issues and risks involving unmet contractual obligations.
Support standardization across accounts and work with multidisciplinary teams to design and implement production and operational enhancements.
Support Rightway partners by interpreting plan design, researching and resolving inquiries, and resolving claims, benefit, and enrollment issues.
Monitor industry trends and provide clients with insights and recommendations about how Rightway’s solutions address them.