Account Executive, Ambulatory

Rhapsody • Boston, MA

6d

About The Position

The Account Executive is responsible for growing Rhapsody’s customer base in the Ambulatory segment, emphasizing upsell, cross-sell, and cloud solutions to increase ARR. The role builds strategic account plans, develops strong client relationships, and executes company strategy. The Account Executive serves as an internal advocate for clients, promotes customer satisfaction and referenceability, and identifies opportunities to expand the use of Rhapsody products and services.

Rhapsody describes itself as an AI-first company and expects team members to adopt AI tools, explore ways to improve efficiency and innovation, and maintain quality, security, and ethical standards. This role includes transforming workflows through scalable automations and standardized practices, identifying high-impact AI use cases, and balancing experimentation with governance and quality.

The position may require flexible hours to support customers in other time zones, after-hours meetings, and travel. Travel may be up to 50%, although current expectations are lower. The expected base salary range is $92,000–$150,000 annually. The role is also eligible for a commission program with target variable compensation of $90,000 based on sales quota achievement. Rhapsody offers health coverage, retirement savings, paid time off, and other well-being programs.

Requirements

• Bachelor’s degree in an appropriate field.
• At least 5 years of experience in a Healthcare IT and/or healthcare sales-related role.
• Knowledge of the U.S. Acute, Ambulatory, or Healthcare Technology market.
• Salesforce (SFDC) experience.
• Established knowledge of sales techniques, strategies, and methodologies.
• Proven sales experience consistently meeting or exceeding quotas in prior roles.
• Superior communication skills, including the ability to speak, write, and present clearly and effectively.
• Ability to perform proficiently in a fast-paced, high-stress work environment.
• Openness to flexible work hours, including customer meetings outside the employee’s time zone and after-hours meetings.
• Ability to travel, potentially with minimal advance notice; travel may be required up to 50%, with requirements subject to change.

Nice To Haves

• Clinical experience.

Responsibilities

• Develop and maintain client relationships at all levels, from analysts to C-suite stakeholders.
• Act as an internal advocate for clients and represent their interests and needs across the organization.
• Deliver consistent value and foster client satisfaction to promote referenceability.
• Ensure clients comply with contracted software version requirements.
• Identify and drive cross-sell opportunities for additional Rhapsody solutions.
• Partner with Customer Success to maintain regular, strategic communication with customer stakeholders.
• Identify and position value-add services, including implementation, consulting, performance management, and virtual or in-person training.
• Uncover revenue opportunities involving additional licenses, communication points, and cloud offerings.
• Maintain accurate internal reporting, forecasting, pipeline development, and Salesforce data hygiene.
• Transform workflows to be AI-first by connecting tools, building scalable automations, and standardizing team best practices.
• Lead AI adoption by identifying high-impact use cases and developing solutions while maintaining governance and quality standards.
• Meet or exceed sales quotas and weekly forecasts.
• Build and execute strategic account plans to expand existing customer accounts across multiple product lines.
• Understand clients’ short- and long-term strategic needs and position Rhapsody solutions accordingly.
• Perform other duties as assigned to support team and organizational goals.

Benefits

• Health coverage
• Retirement savings
• Paid time off
• Other programs designed to support overall well-being
• Commission program with target variable compensation of $90,000 based on achievement of sales quota

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level