Account Executive, HOA (Remote in Phoenix, AZ)

Waste Management, Inc. (WM)•Tempe, AZ

1d•$20 - $24•Remote

About The Position

The Inside Account Executive is responsible for proactively maintaining and growing revenue from current WM customers within an assigned book of business. The role ensures assigned customers have signed service agreements that are in their initial term and on file. It is a work-from-home position, but the candidate must live in the greater Phoenix area and may periodically need to visit the office for meetings. The position focuses on customer relationship management, contract renewals, consultative selling, service issue resolution, and revenue growth. The successful candidate will communicate with customers regularly, align WM products and services with customer needs, and use sales productivity software accurately. Solutions must comply with applicable local, state, and federal regulations. The role primarily operates in a professional office environment and routinely involves standard office equipment. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Requirements

Accredited high school diploma or GED.
Three years of experience in non-consumer-based industry sales.
One year of internal experience involving customer interaction, with proven success.
Must live and work in the United States.
Must reside in the greater Phoenix area.

Responsibilities

Increase account penetration through strategic product sales.
Communicate proactively with customers quarterly to strengthen and expand relationships.
Encourage current customers to sign written agreements by educating them about contract details and using negotiation skills.
Update and renew customer service agreements.
Resolve service escalations within the defined territory.
Generate revenue growth using consultative selling skills and value propositions.
Communicate rates, fees, and service strategies confidently.
Use customer incentives and concessions appropriately within profit targets and authority limits.
Establish and maintain a high level of customer satisfaction.
Collaborate with the Inside Sales Manager to resolve customer issues.
Align WM products and services with customer needs.
Identify additional WM business opportunities and make internal referrals as appropriate.
Use WM sales productivity software, including customer relationship management and pricing tools, accurately and consistently.
Propose customer solutions that comply with local, state, and federal regulations.
Perform other duties as assigned.