Account Executive, HOA (Remote in Phoenix, AZ)

WM•Tempe, AZ

1d•Remote

About The Position

The Inside Account Executive is responsible for proactively maintaining and growing revenue from existing WM customers within an assigned book of business. The role ensures assigned customers have signed service agreements that are in their initial term and on file. This is a work-from-home position, but the candidate must reside in the greater Phoenix area based on business needs and may periodically need to attend office meetings. The position focuses on account growth, customer relationship management, service agreement renewals, and resolution of service escalations. The Account Executive uses consultative selling, negotiation, customer incentives, and WM sales productivity tools to align WM products and services with customer needs while meeting profit targets and complying with applicable regulations.

Requirements

Must live and work in the United States.
Accredited high school diploma or GED.
Three years of experience in non-consumer-based industry sales.
One year of internal experience requirements: proven success in a position involving customer interaction.

Responsibilities

Increase account penetration through strategic product sales.
Communicate proactively with customers quarterly to strengthen and expand relationships.
Persuade current customers to sign written agreements by educating them about contract details and using negotiation skills.
Update and renew customer service agreements.
Resolve service escalations within the defined territory.
Generate revenue growth using consultative selling skills and value propositions.
Communicate rates, fees, and service strategies confidently.
Use customer incentives and concessions within appropriate profit targets and level of authority.
Establish and maintain a high level of customer satisfaction.
Collaborate with the Inside Sales Manager to resolve customer issues.
Align WM products and services with customer needs.
Identify additional WM business opportunities and make internal referrals as appropriate.
Use WM sales productivity software tools, including Customer Relationship Management and Pricing Tools, accurately and consistently.
Propose customer solutions that comply with applicable local, state, and federal regulations.
Perform other duties as assigned.